Social Counter (facebook) doesn't work

Home Forums Gillion Theme Social Counter (facebook) doesn't work

Home Forums Gillion Theme Social Counter (facebook) doesn't work

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  • Hi creators of Gillion,

     

    Bought the theme last week and i’m very happy with it! But I have one major problem that needs to be fixed but I cant figure out how.

     

    The Shufflehound Social Counter works perfect (Google+, Instagram and Youtube), except Facebook. The counter doesn’t show up after filling in the Username, App ID and App Secret.

     

    Please help me out since Facebook is a major part of my business.

     

    Thanks in advance,

    Jeroen – https://hgvj.nl

     

    PS. Bonus question, how do I enable Populair Posts widget?

    UPDATE: This morning I opened the website and the YouTube and Google+ Counters are also gone. Only Instagram is working (and updated with the correct followers).

    Hi Jeroen,

     

    Sorry to hear of the problem you are having.

     

    PS. Bonus question, how do I enable Populair Posts widget?

    You can use below plugin to achieve it.

     

    https://wordpress.org/plugins/wordpress-popular-posts/

     

    UPDATE: This morning I opened the website and the YouTube and Google+ Counters are also gone. Only Instagram is working (and updated with the correct followers).

    Could you please share me the screenshot of widget settings?

     

    Would you mind if i log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by adding them in the box having text “Click here to share private content. Only you and forum moderators will be able to see it.”?

     

    Best regards,
    Shufflehound team

    Hello!

     

    Screenshot is attached and I added the login credentials in the “private Field”.

     

    Hope to hear you soon. Thanks again!

    Jeroen

    Attachments:
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    PS. Bonus question, how do I enable Populair Posts widget?

    You can use below plugin to achieve it.

     

    https://wordpress.org/plugins/wordpress-popular-posts/

    I installed the plugin. But it doesnt look like the same. Do I need to add a cutom HTML for the styling?

    UPDATE: This morning I opened the website and the YouTube and Google+ Counters are also gone. Only Instagram is working (and updated with the correct followers).

    This is a known issue which will be resolved ASAP.

     

    In the meanwhile, you can resolve it by using the attached Gillion child theme.

     

    I installed the plugin. But it doesnt look like the same. Do I need to add a cutom HTML for the styling?

    If you want to use theme widget then please use “Shufflehound Posts Tabs” widget as shown in the attached screenshot.

    Attachments:
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    This is a known issue which will be resolved ASAP.

     

    In the meanwhile, you can resolve it by using the attached Gillion child theme.

    For YouTube and Google+ I created new api’s. This resolves the problem. But does this mean I cant use the Facebook option? Or are you guys still looking for a solution?

    If you want to use theme widget then please use “Shufflehound Posts Tabs” widget as shown in the attached screenshot

    That’s a really different widget. I need a populair posts only widget like:

    https://gillion.shufflehound.com/foodie/

     

    But I can’t find it.

    For YouTube and Google+ I created new api’s. This resolves the problem. But does this mean I cant use the Facebook option? Or are you guys still looking for a solution?

    We are looking for the solution.

     

    Have you tried using the child theme shared above?

    That’s a really different widget. I need a populair posts only widget like:

    https://gillion.shufflehound.com/foodie/

     

    But I can’t find it.

    The widget used on that page is “Shufflehound Recent Posts” widget as shown in the attached screenshot.

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    We are looking for the solution.

     

    Have you tried using the child theme shared above?

     

    Yes. But still no Facebook. All other social networks are working. Ok, I won’t delete the account I created for you. I’ll wait of your feedback. Thanks.

     

    The widget used on that page is “Shufflehound Recent Posts” widget as shown in the attached screenshot.

    I found that one. But it shows the recent posts, I need the most popular posts just like: https://gillion.shufflehound.com/foodie/

     

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    Yes. But still no Facebook. All other social networks are working. Ok, I won’t delete the account I created for you. I’ll wait of your feedback. Thanks.

     

    I logged in to your site and saw you are still not using shared Gillion child theme on your site so could you please do it?

     

    I found that one. But it shows the recent posts, I need the most popular posts just like: https://gillion.shufflehound.com/foodie/

    The widget used on the shared page is Recent Posts widget and we have added specific popular posts IDs in the widget option as shown in the attached screenshot.

    Attachments:
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    I logged in to your site and saw you are still not using shared Gillion child theme on your site so could you please do it?

    Just installed and activated the child-theme now.

     

    The widget used on the shared page is Recent Posts widget and we have added specific popular posts IDs in the widget option as shown in the attached screenshot.

    Ah ok! Now I understand, it’s not really a functional script. Thanks for explaining. Too bad, but thats ok.

    Just installed and activated the child-theme now.

    You have just installed the child theme but not yet activated it as shown in the attached screenshot so please activate it and configure the Social counter widget again.

     

     

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    Done. But know no difference except….see attachment.

    Did you know that there is no need for any app-id or anything else for Facebook except a username. Almost no social counters arent working anymore because of the GPDR. Lots of plugins on envato arent also working anymore. Maybe this is the problem? Or am I the only one?

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    Now you are not using Social counter widget on your site so please activate it and configure the Social counter widget again as requested above.

    I did, you can see the result in the attachment and on the website: https://hgvj.nl/

    I still don’t see it used anywhere on your site as shown in the attached screenshots.

     

    Please share me the screenshot from your site where it is displaying and tell me in which widget area you have added it.

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    The issue is resolved in the below latest version of the theme so please update the theme as described here https://support.shufflehound.com/updating-theme/

     


    Please login to access this file

Viewing 17 posts - 1 through 17 (of 17 total)