- This topic has 9 replies, 2 voices, and was last updated 5 years ago by
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My social counter is not update.
Click on the icon in the red circle as you can see in attachment.
The side bar shows a counter that is not updated.
Thanks
Hi @medeaweb,
Sorry to hear of the problem you are having.
Could you please share me your site URL where it’s happening so that i can troubleshoot it?
Best regards,
Shufflehound teamYes, thanks
I could confirm the issue on your site.
Would you mind if i log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by adding them in the box having text “Click here to share private content. Only you and forum moderators will be able see it.”?
sure, thanks
Solution for this topic
I logged in to your site and found the issue is occurring because of the transient set in the following theme file so I temporary removed that code and the counter is working fine now.
gillion/inc/widgets/social-counter/views/widget.php
Could you please confirm whether it is working fine now?
Yes, now it works.
Thanks!
You are most welcome here 🙂
To make it convenient to use above solution for others, I have implemented the solution in the attached Gillion Child theme.
The issue is resolved in the below latest version of the theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
