Theme causing issues on Woocommerce product editor

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Home Forums Jevelin Theme Theme causing issues on Woocommerce product editor

This topic contains 5 replies, has 2 voices, and was last updated by  Shufflehound Support 1 hour, 29 minutes ago.

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  • Hello,

    After a new Woocommerce update, the product editor no longer works as expected. I can’t save changes made to a product as the right side bar has disappeared. I’ve contacted Woocommerce team and after performing a few tests, they concluded that the Jeveling Theme is causing the issue as everything works find if I use a different theme.

    I am using the latest version of the theme.

     

    I’ve included a screenshot of the product page and the comments the Woocommerece team made.

     

     

    “Ok, so some code in the custom theme must be overriding the product/page/post editor there. There may be a setting built-into the theme for setting that. I would recommend reaching out to the theme authors to ask about this — they have probably seen the same thing with other users of that theme.”

     

    Thank you in advance for your help.

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    Hi @pabloparamo,

     

    I hope you are well today and thank you for your question.

     

    I have tested it on my test site and it’s working fine for me using latest version of Jevelin theme as displayed in the attached screenshot.

     

    Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?

     

     

    Best regards,
    Shufflehound team

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    Hello, I have entered my private message – However, I don’t see any records of it so I’m wondering whether you hare received it.

     

    Thanks,

    No, I didn’t get so please share it again and also send it on [email protected]

    Hi,

    I submitted a private message again and also sent an email to [email protected] but still haven’t heard anything from the support team.

    Could you please confirm receipt of my email?

    I got your email and troubleshot it on your site but it is working fine for me as shown in the attached screenshot.

     

    Please advise.

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Viewing 6 posts - 1 through 6 (of 6 total)