theme custimization

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  • soultaker
    Participant

    Hi there. I installed and customized the theme but it looks different when I logged in dashboard and when Im not. menu font is different and footer background color and layout. please advice.

    Shufflehound Support
    Moderator

    Hi @soultaker,

     

    I hope you are well today and thank you for your question.

     

    Could you please share me the screenshots of the issue and also share me your site URL where it’s happening so that I can troubleshoot it?

     

    Also please try visiting the site using a different browser.

     

    Best regards,
    Shufflehound team

    soultaker
    Participant

    Hi there, I just sent you private reply. Thanks

    Shufflehound Support
    Moderator

    I didn’t get your private reply. Where have you sent it?

     

    Do you see your private reply?

     

    Please share it again.

     

    Have you tried visiting the site using a different browser?

    soultaker
    Participant

    Hi, I just sent you an email to [email protected]

    Shufflehound Support
    Moderator

    Please send it on [email protected]

     

    Also please answer my below question that I am asking you.

     

    Have you tried visiting the site using a different browser?

    soultaker
    Participant

    Yes, I tried with different browsers. Sent email. Thanks

    Shufflehound Support
    Moderator

    Thank you for sharing your site URL but I don’t see the issue on your shared site.

     

    May be I need to log into it to see the issue. Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?

    Also please try clearing the WP Fastest Cache used on your site and temporary disable it.

     

    soultaker
    Participant

    Hi there, I just sent you login detials in Private content.

    Thanks

    Shufflehound Support
    Moderator

    When I try to access log in URL of your site then I get below error message.

     
    <h1>Forbidden</h1>
    You don’t have permission to access /wp-login.php on this server.

     

    Please makes sure that your site Login page is accessible for others.

    soultaker
    Participant

    please try now. thanks

    Shufflehound Support
    Moderator

    No, still I am getting the same error.

    soultaker
    Participant

    Whats your location?

    Shufflehound Support
    Moderator

    India

    soultaker
    Participant

    please try now

    Shufflehound Support
    Moderator

    I could access your site now but it is displaying same for me when logged in and when not logged in as displayed in the attached screenshots.

     

    Could you please share me the screenshots of the issues?

     

    Also, this can be a browser specific issue so please try using different browser.

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