- This topic has 3 replies, 2 voices, and was last updated 5 years, 3 months ago by
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Hi,
We have just installed the Jevelin Theme and without any customization done yet, we’ve noticed that whenever we refresh the page the UI gets broken. Have a look at the search icon on the header/top menu, you will see it there at first but when you try to refresh it – it’s gone! We’ve tested changing the footer, see screenshots attached for your reference but the same thing happens. Can we get a refund for the full amount we’ve paid for as the theme seems to have full of bugs?
Also, installing plugins makes the theme heavier so not sure why this seems to be mandatory? Please advise what we can do about this issue?
Thanks.
Hi @aqua_marketing,
I hope you are well today and thank you for your questions.
We have just installed the Jevelin Theme and without any customization done yet, we’ve noticed that whenever we refresh the page the UI gets broken. Have a look at the search icon on the header/top menu, you will see it there at first but when you try to refresh it – it’s gone! We’ve tested changing the footer, see screenshots attached for your reference but the same thing happens.
I visited your shared site and saw the Jevelin theme CSS file is compressed by pagespeed.
Please disable the cache that you are using on your site to resolve the issue.
This may be because your hosting provider is using it by default so please contact your hosting provider.
Can we get a refund for the full amount we’ve paid for as the theme seems to have full of bugs?
The theme doesn’t have any bug but the issue occurring on your site because of the cache as described above.
For refund related questions please contact themeforest from where you have purchased the theme.
Also, installing plugins makes the theme heavier so not sure why this seems to be mandatory? Please advise what we can do about this issue?
All other plugins are optimal except Unyson plugin so you can just deactivate all other plugins.
Best regards,
Shufflehound teamHi,
Thanks for your immediate response. The theme has suggested installing WP Super Cache plugin, is this the cache we need to disable now?
The site doesn’t have any plugins installed initially except for the default wp plugins which are not activated at all but the theme still has an issue as the UI is getting broken every time we refresh. This is the reason why we are asking for a refund as customising the site is painful using this theme.
And as per checking on your theme’s review, it clearly shows some complaints about the bugs.
Also, the Themeforest https://themeforest.net/page/customer_refund_policy refund states:
<h2 id=”not-working” class=”t-heading -size-m h-mt4″>Item doesn’t work the way it should</h2>
<p class=”t-body”>If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.</p>
Can we get a refund, please?
Thanks.
Thanks for your immediate response. The theme has suggested installing WP Super Cache plugin, is this the cache we need to disable now?
The WP Super Cache plugin can be used to increase the performance of your site but you must know how to use this plugin before using it.
The plugin is optional.
You need to clear the cache of the plugin after making any changes on your site.
The site doesn’t have any plugins installed initially except for the default wp plugins which are not activated at all but the theme still has an issue as the UI is getting broken every time we refresh. This is the reason why we are asking for a refund as customising the site is painful using this theme.
As said above I visited your shared site and saw the Jevelin theme CSS file is compressed by pagespeed.
Please disable the cache that you are using on your site to resolve the issue.
This may be because your hosting provider is using it by default so please contact your hosting provider.
And as per checking on your theme’s review, it clearly shows some complaints about the bugs.
Can we get a refund, please
For refund related questions please contact themeforest from where you have purchased the theme.
