- This topic has 5 replies, 2 voices, and was last updated 1 year, 7 months ago by
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Hi Support
I have just purchased and installed the Jevelin theme with the latest version of WP (hosted in Azure as a WP Appservice)
Sadly when I go to view the site I get the attached which looks like the theme is broken for the latest version of WP
Any help would be greatly appreciated
Thanks
Kishan
Hi Support,
After getting the above issue fixed I have decided that this template is too complicated and im shocked it isn’t even compatible with Guttenberg.
As a result I am not going to use this template and would like to get a refund. Can someone please process a refund and confirm when done.
Thanks
Kishan
Hi there,
We will close this issue as a refund has been given.
For other users, the main issue apparent in the screenshot seems to be that the WPBakery Page Builder plugin was not active.
Best regards,
Shufflehound Team
Hi Support
I have managed to get this working now, so please dont deactivate the licence. If its too late to cancel that refund then do let me know and I can process another payment.
Kishan
Also, please do cc [email protected] into future replies as I will be leaving Barbour Logic from the 14th of May though still have email access for 3 months after.
However, Dave will take over ownership of the website with your theme
Hi there,
It appears we mixed up your ticket with another one, so we haven’t issued a refund, and you can continue using the theme as before. 🙂
In the account settings, you should be able to change the email. Please try that.
Best regards,
Shufflehound Team
