Thrive Leads menu button doesn't work on mobile

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Home Forums Jevelin Theme Thrive Leads menu button doesn't work on mobile

This topic contains 9 replies, has 2 voices, and was last updated by  Shufflehound Support 3 weeks, 6 days ago.

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  • We used the Thrive Leads plugin, a widely used plugin to capture leads from a website. I’ve noticed though that their button in the menu doesn’t work when the menu is minimized, like for example on mobile. When clicked nothing happens. When I deactivate the Jevelin theme the button works just fine, so it has something to do with the theme. Any idea what I can do about this?

    Hi @vincent,

     

    I hope you are well today and thank you for your question.

     

    I confirmed the issue on your shared site but all other links are working fine on mobile so could you please ask the Thrive Leads plugin support why only their link is not working on mobile so that I can help you?

    Best regards,
    Shufflehound team

    Hi,

     

    I’ve asked the support team for Thrive Leads if they can provide more info. They said it could take a few days so please leave this ticket open in the meanwhile.

     

    Best,

    Vincent

    Sure we will leave this topic open.

    Hi, Thrive Leads has looked at the issue and came back with following feedback:

     

    We think inside the JS theme there is an event.stopPropagation() written
    somewhere that stops the code from reaching our JS.

     

    Hope this gives you something to go on.

     

    Thanks,

    Vincent

    Ok, then could you please try removing the below JavaScript code from the theme file /jevelin/js/scripts.js on line number 327?

     

        $('.sh-header-mobile-dropdown').click(function(event){
            event.stopPropagation();
        });

    Great, yes that solved it. Thanks!

     

    How will this work when I update the theme. Will I have to delete it again?

    Yes, you have to delete it again on theme update.

     

    I have notified this to the theme developer so that it will be fixed permanently in the future version of the theme.

    Great, thank you!

    You are most welcome here 🙂

Viewing 10 posts - 1 through 10 (of 10 total)