Unable to edit using WP Page Bakery

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Home Forums Jevelin Theme Unable to edit using WP Page Bakery

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  • Hi there,

    I’m unable to edit anything on my site using the WP Page Bakery back-end editor. I’m providing you with access credentials – I’d be grateful if you could look into this.

    Thanks,

    Nic

    Hi Nic,

     

    I hope you are well today and thank you for your question.

     

    I logged into your website and could edit it as shown in the attached screenshot.

     

    Please advise.

     

    You are using the outdated version of the PHP on your website as shown in the second attached screenshot so please update it to the latest version by contacting your web host.

     

    Also, It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/

     


    Please login to access this file

     

    Please update the WPBakery page builder plugin from the below path after updating the theme.

     

    Admin Area -> Appearance -> Install Plugins

     

    Best regards,
    Shufflehound team

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Viewing 2 posts - 1 through 2 (of 2 total)