- This topic has 6 replies, 2 voices, and was last updated 5 years, 10 months ago by
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Hello there. I have tried to install the slider revolution plugin when I installed my theme Jevelin. It either times out with message 504 gateway time-out or it comes up with this response:
Downloading installation package from https://cdn.shufflehound.com/theme-plugins/slider-revolution-QB4L22.zip…
Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/hp3-linc2-nfs1-w/165/528165/user/htdocs/wp-content/plugins/revslider/
Plugin installation failed.
Plugin not activated. A higher version of Revolution slider is needed for this theme. Please update the plugin.
I have deleted the folder revslider many times from going into filezilla and tried to install the plugin again however I don’t have any luck. I have also removed all the data from my wordpress by using wordpress database reset and even downloaded jevelin again and reinstalled the theme. Please could you assist me further?
Thank you
Hi @b_sanj,
Sorry to hear of the problem you are having.
It seems your site server is timing out the plugin installation process.
You can try resolving it as described in the following pages.
https://codex.wordpress.org/Common_WordPress_Errors#Connection_Timed_Out
https://kinsta.com/blog/504-gateway-timeout/
https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-the-504-gateway-timeout-error-in-wordpress
Would you mind if i log in to your site and install it manually for you? If this is ok then could you please share me your site log in details privately by adding them in the box having text “Click here to share private content. Only you and forum moderators will be able see it.”?
Best regards,
Shufflehound teamHello, thank you for your quick reply. Yes if you could log in and manually install it that would be much appreciated. My details are below.
Thankyou
Solution for this topic
Thank you for sharing site credentials but I couldn’t install it on your due to 504 Gateway Time-out error.
You can install it yourself using FTP or cPanel file manager by downloading it from below link.
https://drive.google.com/open?id=1E6vnFc29jLEiWLCFsjHusIJGI7ArRNDf
Hello, sorry i don’t understand how to do this. Could you guys do this for me?
Solution for this topic
Hello, I believe I have downloaded and installed it. Thank you. If there are anymore problems I will let you know 🙂
You are always welcome here 🙂
