Urgent: Pages inaccessible

Home Forums Jevelin Theme Urgent: Pages inaccessible

Home Forums Jevelin Theme Urgent: Pages inaccessible

This topic contains 9 replies, has 2 voices, and was last updated by  Shufflehound Support 5 days, 18 hours ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
  • Hi there,

     

    Some users are telling me that the “yachts” page is not accessible . They actually cannot click on the sub menu as the drop down menu do not appear

     

    https://www.raffaelliitalianyacht.com/yachts/

     

    they can see the 3 sections ” Fly, Open and new build” but cannot access 3rd submenu navigation.

     

    How can I fix this please???

     

    Hi @Ylb Digital,

     

    I hope you are well today and thank you for your question.

     

    I visited your shared site and the submenu is working fine for me as shown in the attached screenshot.

     

    Could you please tell me some more information about the issue such as which browser and desktop or mobile so that I can troubleshoot it?

     

    Best regards,
    Shufflehound team

    Attachments:
    You must be logged in to view attached files.

    Hello,

     

    Here is a we transfer link for the demo video ( sorry couldnt attatch it, file is too large)

    https://we.tl/t-YmH5Vct19i

     

    The browser is safari on desktop. The problem is occurring for some users and not everyone. For example I personally use safari and dont have this issue. However, have tested from another macbook and the problem occurred and i cannot identify the issue.

     

    Many thanks for the help

    Attachments:
    You must be logged in to view attached files.

    It seems like the problem is solved.

    However if you can check for any bug that might exist to prevent future problems would be great! Thank you so much

    Hello Team,

     

    Another issue with another page

     

    I’m getting an error on the news page when i try to access it . I hate to refresh twice my page for it to work. ( see attatched error). This screenshot was taken from my iphone.

    https://www.raffaelliitalianyacht.com/blog/

     

    I am a bit frustrated because i keep getting bugs on pages and cant identify the problem..

     

    What do u suggest?

     

    Thank you

    Attachments:
    You must be logged in to view attached files.

    I’m getting an error on the news page when i try to access it . I hate to refresh twice my page for it to work. ( see attatched error). This screenshot was taken from my iphone.

     

    I am a bit frustrated because i keep getting bugs on pages and cant identify the problem..

    This seems Wp Super Cache plugin related issue that you are using on your site as described in the below page.

     

    https://www.kickstartcommerce.com/fix-cannot-decode-raw-data-nsurlerrordomain-1015-wordpress-error.html

    https://cybersmatrix.com/2018/11/07/how-to-fix-the-error-cannot-decode-raw-data/

    Hey there,

     

    Actually the Yachts submenu page bug reappeared. It is inaccessible via safari.

     

    How can i fix this please ?? what do u suggest?

    I visited your shared site on safari but didn’t see the submenu issue so please test it clearing your browser cache.

    Hello team,

     

    it does work for me as well. However not for all users.

    the user who reported this issue is using safari version attached.

    We emptied cache and still not working.

     

    What can be the issue? What do u suggest?

     

    Thank you!

     

    Attachments:
    You must be logged in to view attached files.

    Could you please ask them whether they face the same sub menu issue on the below demo site?

     

    https://jevelin.shufflehound.com/

     

    Also please ask them to test it in the private/incognito mode of the browser.

Viewing 10 posts - 1 through 10 (of 10 total)