Video Player freezes on mobile (Jevelin WPBakery)

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Home › Forums › Jevelin Theme › Video Player freezes on mobile (Jevelin WPBakery)

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    RESOLVED Posts

  • haneulchi
    Participant

    Hi,

    I’m using the built-in Jevelin Video Player element with WPBakery.

    The video works perfectly on desktop, but on mobile (both iOS and Android) it starts playing for a second and then completely freezes — it doesn’t resume or respond to any touch input. This happens with both YouTube and MP4 sources. Could you please provide a fix or an updated file to solve this issue?

    Thank you very much!
    Best regards
    HaNeulChi

    • This topic was modified 1 month, 2 weeks ago by haneulchi.

    Shufflehound
    Moderator

    Hello,

     

    Thanks for the details!

     

    Could you please share a link to the page where the video player is used? That will help us inspect it directly and see what’s causing the freeze on mobile devices.

     

    Best regards,

    Shufflehound Team

    • This reply was modified 1 month, 2 weeks ago by Shufflehound.

    haneulchi
    Participant

    Hi,
    thank you for your message!
    I checked the page again and the issue seems to have resolved itself — it was most likely related to the migration from the demo environment to the live domain.
    Everything is working correctly now on mobile as well.

    Sorry for the inconvenience and thank you for your support.
    Thanks again!
    Best regards,
    Have a nice day,
    HaNeulChi

    Shufflehound
    Moderator

    Hello,

     

    That’s great to hear! We’re glad it is working fine now.

     

    Thanks for letting us know. 🙂

     

    Best regards,

    Shufflehound team

    • This reply was modified 1 month, 1 week ago by Shufflehound.
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