It’s indeed unusual to encounter such an issue. We suggest reinstalling the theme and, if possible, resetting the theme settings – especially if you haven’t made extensive modifications. Additionally, please check if a plugin might be causing the problem by disabling them one at a time.
If these steps don’t resolve the issue, we’d be happy to log into your website and investigate further. You can securely provide your login details in the private information field.
Looking forward to assisting you.