Thank you for sharing the shop page.
I can see you are using older version of theme on your site so could you please update it to the following latest version of theme?
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If still faces the issue with latest theme version then could you please share me screenshot or the page URL from our demo site https://jevelin.shufflehound.com/ that you want shop page to display?
These are not templates but WooCommerce pages that you can create as described in the following pages.