- This topic has 7 replies, 2 voices, and was last updated 2 weeks ago by
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I have updated the Jevelin Theme to version 5.14 however, when I go to edit a page WPBakery page builder is not loading. I have made sure the theme and plugin licenses are active and I have attempted to turn off every plugin except WPBakery. This did not solve the error. Please advise what could be causing this problem.
Hello,
Thanks for the update! Could you please double-check the login details you provided? We tried accessing the site, but it seems the credentials are incorrect.
Once we’re able to log in, we’ll take a closer look and help you get this sorted.
Best regards,
Shufflehound Team
I see the error. Please try to login in now.
Can you please let me know any updates on this.
I have just updated the WPBakery plugin and it is still not fixing the problem. Please get back to me regarding this issue.
Hello,
Sorry for the late reply.
We checked your site and found WPBakery -> Role Manager was set to enable the builder only for Posts. We’ve enabled it for Pages and Portfolio as well. You can adjust these in Role Manager if needed.
Please refresh your editor and try again. 🙂
Best regards,
Shufflehound team
Thank you for your help and I appreciate your time. This has resolved the issue.
You are welcome! 🙂
