Wpbakery error

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It has come to our attention that some websites are facing challenges with demo content and premium plugin installations. We are working on a solution.

Home Forums Jevelin Theme Wpbakery error

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
  • erkki
    Participant

    If im editing old pages then text editor is loading endless.

    If i make a new “block” and after that editing it its working fine.

     

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    Shufflehound
    Moderator

    Hi there,

     

    Sure, we will take a look.

    Only at the moment, the login information shows that the username is not found. Can you please recheck it?

     

    Best regards,

    Shufflehound team

    erkki
    Participant

    Sorry my bad its test not test1

    Shufflehound
    Moderator

    Thank you, it seems that this is the correct username!

    Now we got an error about an incorrect password. Can you please check that?

    erkki
    Participant

    Omaigaad 😀

    Shufflehound
    Moderator

    Thank you, the login details are working fine now!

     

    It seems that the WPBakery page builder content is corrupted for the page you showed (HTML tags also are not showing correctly for the text editor). We are not sure what exactly could cause this, but we created a new page with a text editor and it was working fine even after saving the page and editing it again.

    So currently we can only recommend rebuilding content for corrupted pages.

    erkki
    Participant

    But can you look into why is this problem in old pages. I also had a new theme for the support.

     

    Shufflehound
    Moderator

    We inspected it, but we couldn’t find what could cause this.

    Have you previously made something like website backup or restore operations?

    erkki
    Participant

    So if you cant find a problem then then can i have refund? Because I bought extra licenses to get help and i didn’t find the issue by myself.

    Yea i have backup but its also not working.

    What is your suggestion then, if you cant help me with my problem.

    Shufflehound
    Moderator

    Hi there,

     

    We have inspected it further and at the moment we can only recommend adding a new text block beside the old one and adding the text again from the front end. As the text block is corrupted by some unknown reason.

    You can request a refund if you want to.

     

    Best regards,

    Shufflehound team

    erkki
    Participant

    From themeforest? or you do it manualy?

    Shufflehound
    Moderator

    Hi there,

     

    We can’t do it manually, so you will need to create a request for that.

     

    Best regards,

    Shufflehound team

Viewing 12 posts - 1 through 12 (of 12 total)