Forum Replies Created
Okay im guessing this is a known bug as this never used to be a problem in the past?
Also, if it is a bug, do you recommend any workaround for code that must be placed within the head section of the site in the meantime?
Understood, can you confirm if this is directly related to the headers & footers plugin or is it any code placed in the head section of the site that will subsequently impact the Gillion Theme?
The staging environment is now ready and the details are in the private info field.
Please let me know if you have any problems signing in etc.
Yes i can confirm that the top bar is set to active. However, I don’t understand why you can’t determine this by logically taking into consideration that the top bar is clearly visible on all the pages except the pages which im reporting to have issues.
Since there isn’t an option to switch on the top bar on some pages and not others it logically rules this out in my view.
I can give you access to the staging site, however I will first need to push the current production site to it to make sure its identical.
Also, I would appreciate it if someone inspected the elements using the developer tools as there is clearly an issue there where a section of the page on the broken pages simply isn’t included and I cannot work out why but one of your devs might.
Okay you can assume everything that is supposed to be switched on to achieve the desired functionality is set to on.
Hi Shufflehound team,
I appreciate that you likely receive a huge number of support tickets from users who haven’t read the documentation and ask very obvious questions and this I can only imagine that it is extremely frustrating.
Although I sympathise with your frustrations, I feel the response I have received from you about my issue to be wholly unacceptable.
Not only did I supply a description of the issue im experiencing, but I also included screenshots corresponding to each of the various states validating problem.
Had the individual who picked up my ticket bothered to read my issue and logically consider it, im certain they would have very quickly realised that the advice is inappropriate and somewhat irrelevant and adds another irritating 24hrs wait for someone else to respond.
Now back to the issue at hand, let me further clarify the issue a bit more.
I understand that the top bar is not available on mobile devices, I am not reporting this to be a fault and confirm that Gillion 3.5.5 is the parent theme version currently installed.
The faults being reported are as follows:
- When viewing the site on desktop, all pages should show both the top bar and the header with ad place and logo – this is no longer the case.
- The top bar and the header with ad place and logo no longer show on the blog post pages – please see the example screenshots in my original ticket.
- When viewing the site on mobile, all pages should show the header with the a centered logo, menu burger icon and the bookmark icons – this is no longer the case.
- The menu is permanently expanded showing all the categories, the logo is missing along with the bookmark icon – please see the example screenshots in my original ticket.
As stated in my original ticket, I have carried out many of the logical troubleshooting tasks to try and determine what is causing this but none of them helped narrow it down.
Thanks
Solution for this topic
Just to give you a quick update, strongly the problem has disappeared and the ads are now showing as expected although no changes were made on our part.
Apologies, I forgot to mention that! I added some text to the field to see if it does display and it did not.
I have no problem to provide some login details, would it be okay if we troubleshoot it on our staging environment?
Hello,
I can confirm the ad code is correct. It is also the same ad code which is loading all the other ads on the site.
I believe it’s possibly the theme which is causing the ad code to display an error message, it is the only ad code on the site which is directly added via the Gillion Settings rather than directly to a page.
Perhaps there is something blocking the ad code when it’s on the header?
Thanks
Hi Team,
The first step I took was to select the correct header layout from the header options in the theme settings which is the option ‘with ad place’.
I then navigated to the ads section in the theme settings and pasted the Adsense responsive code I want to appear in the header as per the attached screenshot.
Once I have saved everything, I’ve cleared all the caches and although every other ad on the site shows immediately after this, I have waited a few days, but nothing has appeared.
The URL for the site is http://www.blog.inanyevent.london
Thanks
Amir
