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  • bkitching
    Participant

    Thanks for sorting this out.

     

    I can confirm that everything is working fine now on Jevelin 2.7.2 with the quantity buttons disabled.

     

    Thanks once again.

    bkitching
    Participant

    Unfortunately our site using Jevelin and the Modern Tribe plugins is still under private development so I can’t share it.

     

    If it is of help then we have the modern tribe plugins active on this site but it is a basic implementation with one ticket type and no extra info being collected from customers. It also doesn’t use Jevelin. It might give you an idea of how the plugin feels though.

     

    https://www.healthandfitnessproject.co.uk/

    bkitching
    Participant

    I haven’t solved it yet, there was an update to Jevelin recently but it doesn’t appear to have solved the issue so I guess we are still waiting for Shufflehound to update.

     

    Would be good if they could update us.

     

    I have solved it on my site by just hiding the ticket plus minus buttons, that’s better than them not working but not ideal.

     

    In general the Modern Tribe plugins work well, it’s only a very specific issue that happens if you need to collect extra info such as name and address or anything else from attendees. Everything else to do with the plugins works fine and I am able to sell tickets on the site. The extra info fields not working is an annoyance that I hope Shufflehound will fix as my workaround isn’t very user friendly for buyers but if you aren’t planning on using that functionality it will be fine.

    bkitching
    Participant

    Thanks for your understanding.

     

    The plugin was too big to attach so I uploaded it here:

     

    http://www.filedropper.com/event-tickets-plus462

     

    In order to reproduce the issue you’ll need to install the free plugins “Events Calendar” and “Event Tickets” by Modern Tribe. They are in the wordpress repository, you’ll also need WooCommerce from there, you shouldn’t really need to configure any of the above plugins, defaults are all fine. Once they are installed then install Event Tickets Plus.

     

    Once it’s all installed and activated then you’ll get a new post type called “Events”. Just add one of those, you can leave everything except for the title blank if you like. The only other thing you need to do on the creation page is to add a ticket.

     

    There is a WordPress dialog titled “tickets”.. Add a ticket there setting the options as per the attached screenshot, the important thing is “Attendee Information” that is the option that generates those boxes.

     

    Once it is all set up then save the event and you can access it at the below URL:

     

    https://example.com/events/EVENT-NAME

     

    That will take you to the page where the problem occurs.

     

    I did a bit more playing, it works on 2017 but they use the standard spin buttons inside the input element. Jevelin has icons used for the spin buttons so maybe it’s worth starting there.. I tried a few CSS rules to bring the internal spin buttons back but couldn’t figure it out.

     

    Thanks again.

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    bkitching
    Participant

    Thanks for the quick reply but it sounds like I’m stuck in the middle.. Modern Tribe say that their plugin is working fine as it is functional with default themes.

     

    They won’t spend time troubleshooting it for that reason.

     

    I’m inclined to agree with them to be honest, the problem seems more with your theme that with their plugin so I’m a bit disappointed you aren’t prepared to look into it further without help. That feels like I am being fobbed off.

     

    I am more than prepared to help you investigate by providing access to the site and performing any troubleshooting steps you need but Modern Tribe won’t give us any more help as I’ve already asked them. I use that plugin on several sites and have had few problems.. When I have had problems they have fixed ones that it is their responsibility to fix.

    bkitching
    Participant

    It definitely works when I click on the arrows with 2017 theme.

     

    I didn’t think to test that.

     

    I can work with typing for now. Any ideas why it might not be working on Jevelin with the arrows?

    bkitching
    Participant

    Hi there,

     

    What browser is that?

     

    I tested in Chrome, Internet Explorer and Firefox (all latest versions) and just tested again, it isn’t working for me.

     

    Thanks

Viewing 7 posts - 1 through 7 (of 7 total)