Forum Replies Created
I can see you have changed contact form to contact form 7 on your site but I need to access old contact form on your site to troubleshoot the issue because I can’t reproduce it on my test site so could you please add it on any page on your site and share me that page URL?
Sure. You have your own site with a contact form and some pie charts now. Please work on this site only, because the other one is live now.
Thanks for your support and quick replies.
Would you send me a notification, when the issues are fixed, please?
We are using Ubuntu OS. We’ll troublehsoot the issue on windows.
Does the same happen for you on our demo site?
I tried your site https://jevelin.shufflehound.com/elements/pie-chart/
And it seems to be the positioning. The animation works fine in full screen on desktop, but not if i size the window to view the mobile version. Same issue on my android mobile.
I logged in to your site and saw you are using older version of PHP on your site as shown in the attached screenshot which seems causing this issue so please update your PHP version to the latest.
The PHP version is updated, but the error remains on our formular.
See in the attached screenshot that it is working fine for me.
Which OS are you using?
Looks absolutely correct… We are using windows 10 on all our machines.
Thank you for sharing site credentials but the shared user account is not an admin. I need admin account to troubleshoot the issue so could you please temporary make the shared user account as an admin?
Done. You are admin now.
Please make sure you are using latest version of browser and clear the browser cache.
The animation on Chrome works, if i move the section to the top of our page, but not at the right position. I tried it on several machines and it worked on none, so im wondering, why it works fine for you. I attached a screenshot from Edge and Chrome.
Then please try deleting and recreating contact form on your site,
The error still exists
Hi Shufflehound team,
thanks for your quick response.
It is working fine for me when loading the page.
Which browser are you using?
Please test it on different browser.
I tried it on Edge and it’s working fine. On Chrome (desktop and mobile) – there is no animation.
Please try deleting and reinstalling latest version of Unyson plugin.
I tried your suggestions and reinstalled Unyson and deactivated all Plugins, but the error still occures.
Could i try any other solution?
Best regards,
Karsten
