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  • Shufflehound
    Moderator

    We just performed a quick reinstall/update to the latest WordPress version, and it seems that the issue is fixed. It appears that your WordPress version was somehow corrupted.

     

    Can you please check it now? 🙂

    in reply to: Empty page

    Shufflehound
    Moderator

    Currently, we have updated the theme, some other plugins, and tested multiple things, but the issue still persists.

     

    For more context, do you perhaps recall when this issue started?

    in reply to: Empty page

    Shufflehound
    Moderator

    Hi there,

     

    Thank you, the login details are working fine. 🙂

     

    We have noticed a few more strange issues, so before continuing, we need to know if the theme files have been modified?

     

    Best regards,
    Shufflehound Team

     

    in reply to: Empty page

    Shufflehound
    Moderator

    Hi there,

     

    As we can’t replicate the issue on our end, would it be possible for us to log in to your website so we can debug this issue further? You can share the login details in the private information field.

     

    Best regards,

    Shufflehound Team

    • This reply was modified 4 days, 20 hours ago by Shufflehound.

    Shufflehound
    Moderator

    Oh, just to make sure, have you cleared all caching plugins (if you are using any) and the browser cache?

    Shufflehound
    Moderator

    In that case, could you please check the PHP error logs and verify if there is nothing related to the Gillion theme (you can simply search for “gillion”).

     

    Also, please paste any JavaScript errors you are receiving for that page.

    • This reply was modified 4 days, 20 hours ago by Shufflehound.
    • This reply was modified 4 days, 20 hours ago by Shufflehound.
    in reply to: sh-header-top missing

    Shufflehound
    Moderator

    Hi there,

     

    Thank you for letting us know!

    We will close it.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    We provide updates for WPBakery Page Builder and Slider Revolution along with our theme updates. The latest versions of these plugins are included in our most recent theme beta version, which you can try below:


    Please login to access this file

     

    Let us know if that resolves the issue! 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hi there,

     

    We are glad that you managed to solve that. 🙂

    Regarding the update issues, we will answer your other ticket dedicated to updates.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Is it possible to log in to your website to further debug this issue? If yes, please share the login details in the private information field.

    in reply to: sh-header-top missing

    Shufflehound
    Moderator

    Hi there,

     

    bbPress should be working fine; however, we have not made any custom integrations with our theme, so the design might differ from that of our theme.

     

    One suggestion we have is to install and activate the Yellow Pencil plugin under Appearance > Install Plugins. This could allow you to modify the appearance of bbPress.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hi there,

     

    We just tried to login to your website and received – “There has been a critical error on this website. Please check your site admin email inbox for instructions.”.

     

    Can you please check that?

     

    Best regards,

    Shufflehound team

    in reply to: Empty page

    Shufflehound
    Moderator

    Hi there,

     

    That is great! Thank you for letting us know 🙂

     

    Best regards,

    Shufflehound team

    in reply to: Change Head image

    Shufflehound
    Moderator

    As we know, there is no easy way to preload all above-the-fold data. However, you can achieve something similar by adding a custom image that you want to preload, which will be used in that element. Here is one example of that.

    Shufflehound
    Moderator

    Regarding the menu issue, it seems that the performance optimization plugin might be the cause. Could you please disable it for the moment and test if it works as it should without it? (if you haven’t done that already)

    • This reply was modified 1 week, 4 days ago by Shufflehound.

    Shufflehound
    Moderator

    Oh, it seems I misunderstood what you were aiming for.

     

    Yes, in this situation, it’s better to preload the image rather than rely on lazy loading. Lazy loading works best for content that appears lower on the page. We often use performance optimization plugins that offer this feature. Considering all the improvements you’ve already applied, I’m am not sure what more to recommend here.

    Shufflehound
    Moderator

    If we’ve understood the issue correctly, as long as the text is effectively hidden on the live site and there’s only one visible H3 version for both mobile and desktop, it should be fine. The Google bot should apply the CSS and recognize only one H3 tag for both mobile and desktop views.

    Shufflehound
    Moderator

    Hi there,

     

    Oh, in that case we created a custom CSS snippet for it:

    body.single .blog-single .post-meta-data .post-meta-one {
        display: none;
    }
    
    body.single .blog-single .post-meta-data .post-meta-two {
        float: none;
        display: table;
        margin: 0 auto;
    }

    Please test it and let us know if that works! 🙂

     

    Best regards,

    Shufflehound team

    in reply to: Adjust Blog Post Width

    Shufflehound
    Moderator

    Hi there,

     

    It seems that the issue might be that the image is added by the background-image CSS property instead of the <img> tag as it requires different methods to make it lazy load.

     

    You can try plugin like this one to add the lazy loading for that block.

     

    Let us know if that helps. 🙂

     

    Best regards,

    Shufflehound team

    • This reply was modified 1 week, 4 days ago by Shufflehound.

    Shufflehound
    Moderator

    We might have found an issue, and we have created a fix. Please download and test it, and let us know if it works! 🙂


    Please login to access this file

Viewing 20 posts - 1 through 20 (of 3,244 total)