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  • Shufflehound
    Moderator

    Hello,

     

    It seems that you may have tried to install the theme under the Plugins section.

     

    Please try installing it under the Appearance > Themes section instead. Additionally, you will find two ZIP files available for download – choose the one that contains only the theme itself (without documentation or the child theme).

     

    Hope this helps! 🙂

     

    Best regards,

    Shufflehound team

    • This reply was modified 4 days, 22 hours ago by Shufflehound.
    • This reply was modified 4 days, 22 hours ago by Shufflehound.

    Shufflehound
    Moderator

    Hello,

     

    Please ensure that the required framework plugin, such as Unyson or Redux, is installed and activated. Activate only the one you have previously used for theme and page settings.

     

    If the issue persists, try clearing your cache and checking for plugin conflicts by deactivating all plugins except the required one.

     

    Let us know if this resolves the issue! 🙂

     

    Best regards,

    Shufflehound Team

    • This reply was modified 4 days, 22 hours ago by Shufflehound.

    Shufflehound
    Moderator

    Hello,

     

    Thanks so much for the detailed info and for getting back to us!

     

    It looks like the error might be caused by uploading the full ZIP file you downloaded from ThemeForest, which includes extra files like documentation. No worries – this is super common and easy to fix! Here’s what to do:

    1. First, extract the ZIP file you downloaded from ThemeForest.
    2. Inside, you’ll find another ZIP file that’s just for the theme (jevelin.zip).
    3. Use that ZIP file to upload and install the theme in WordPress.

     

    If it still doesn’t work or you’re stuck, we’d love to help! You can check your PHP error logs to see what’s causing the issue, or if you’d prefer, we can offer to log in to your site and take a closer look for you. Just let us know what works best!

     

    Looking forward to hearing from you. 😊

     

    Best regards,
    Shufflehound Team

    in reply to: Error upon install

    Shufflehound
    Moderator

    Hello,

     

    Thank you for bringing this to our attention.

     

    We have updated the theme’s translation file, as it hadn’t been refreshed in some time, and ensured that the key “Open the article” is now included for proper translation. Additionally, we have fixed the esc_attr implementation issue in the inc/helpers.php file to align with WordPress standards.

     

    Please download the latest theme version to access these updates.

    Let us know if you need further assistance! 🙂


    Please login to access this file

     

    Best regards,
    Shufflehound Team

    • This reply was modified 1 week, 5 days ago by Shufflehound.

    Shufflehound
    Moderator

    Hello,

     

    Thank you for reaching out and sorry to hear about the trouble you’re experiencing with the installation.

     

    To assist you better, could you please confirm the PHP and WordPress versions you’re using? Additionally, if possible, please check your server’s error logs and share any entries related to the jevelin folder. These logs can help us pinpoint the issue.

     

    Best regards,
    Shufflehound Team

    in reply to: Error upon install

    Shufflehound
    Moderator

    Hello,

     

    No, updating the theme won’t overwrite your content. Content is stored separately in WordPress, so it’s safe.

     

    If needed, here’s the latest version with the fixes:


    Please login to access this file

     

    Let us know if you need anything else!

     

    Best regards,
    Shufflehound team

    • This reply was modified 2 weeks, 2 days ago by Shufflehound.

    Shufflehound
    Moderator

    You are welcome! 🙂

     

    We haven’t made any changes to your site content. We only uploaded the latest theme version and fixed the link issue yesterday.

    • This reply was modified 2 weeks, 2 days ago by Shufflehound.
    • This reply was modified 2 weeks, 2 days ago by Shufflehound.

    Shufflehound
    Moderator

    All these fixes will be included in the next theme release, so they should remain fixed permanently

    Shufflehound
    Moderator

    Hello,

     

    Great to hear that! 🙂

     

    We took a closer look at the “Get Started” buttons and found a similar issue. It should be fixed now.

     

    Can you please check if it’s working now?

     

    Best regards,
    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Thanks for letting us know! It turns out there was a small bug with the social links element causing this issue. We’ve gone ahead and fixed it, so everything should be working now.

     

    Could you double-check and let us know if the links are opening in new windows as expected? 🙂

     

    Best regards,
    Shufflehound Team

    • This reply was modified 2 weeks, 5 days ago by Shufflehound.

    Shufflehound
    Moderator

    Hello,

     

    Thank you for providing the login link.

    We checked the footer links and noticed that none of them currently have the “Open in new window” option enabled. To resolve this, you can enable this option for each link by:

    1. Editing the footer with Elementor.
    2. Clicking the gear icon (Link Options) next to the link field.
    3. Checking the “Open in new window” option.

     

    We tested enabling this option on one link, and it worked as expected. Please enable it for all links you’d like to open in a new tab. Let us know if you need further assistance.

     

    Best regards,
    Shufflehound Team

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    Shufflehound
    Moderator

    Thank you for clarifying. Since the steps to enable links to open in new windows have already been completed, we’d like to inspect this issue further directly on your website. Could you please provide us with temporary login credentials or enable access so we can investigate and resolve this for you?

     

    Looking forward to your reply.

    Shufflehound
    Moderator

    Hello,

     

    Thank you for clarifying! It seems there was indeed a bug causing this issue. We’ve uploaded a beta version of the theme to your website, which should resolve the alignment problem.

     

    Please take a look and let us know if the issue persists. 🙂

     

    Best regards,
    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Thank you for the update. It seems your website is now working correctly, and we were able to take a look at the footer.

     

    To ensure links open in a new window, please follow these steps:

    1. Edit the footer using Elementor.
    2. For each link, click the “Link Options” icon (gear icon) next to the link field.
    3. Enable the “Open in new window” option.

     

    If this doesn’t resolve the issue, let us know, and we’ll investigate further.

     

    Best regards,
    Shufflehound Team

    Shufflehound
    Moderator

    You are welcome! 🙂

    Shufflehound
    Moderator

    The latest Elementor updates introduced some back-end changes that required us to adjust our theme’s code to ensure compatibility. While it may not affect all themes, certain customization in ours needed updates to align with these changes.

    Shufflehound
    Moderator

    Hello,

     

    Thank you for your kind words about our themes! We’re glad to hear you’re enjoying Gillion and Jevelin. 🙂

     

    We’ve tested the blog section on both mobile and desktop modes, and the layout seems to display correctly on our end. Could you confirm if the issue has been resolved, or if it’s still persisting on your device?

     

    Best regards,
    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    You can update the WPBakery Page Builder from the admin panel by navigating to Appearance > Install Plugins. Please check that the theme is fully updated beforehand.

     

    In some cases, it may be necessary to temporarily deactivate the WPBakery Page Builder plugin before updating it.

     

    Best regards,
    Shufflehound Team

    • This reply was modified 3 weeks, 1 day ago by Shufflehound.

    Shufflehound
    Moderator

    Hello,

     

    It seems we cannot access your website at the moment as it displays: “There has been a critical error on this website.” This is likely related to the latest Elementor update.

     

    We’ve implemented changes in our theme that should resolve the issue. Please download and test the updated version using the link below:


    Please login to access this file

     

    Best regards,
    Shufflehound Team

    Shufflehound
    Moderator

    We found a video that shows exactly how to make it work:

    • This reply was modified 3 weeks, 1 day ago by Shufflehound.
    in reply to: Sticky header
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