Forum Replies Created
Hello,
Sorry for the delay, and thank you for your patience.
We’re currently investigating the issue and working on a fix. In the meantime, if you’re comfortable sharing temporary login details in the private information field, that would help us look directly into the problem and speed up the process.
We’ll keep you updated as soon as we have more information.
Best regards,
Shufflehound team
Hello,
Thanks for bringing this to our attention – we’ve taken a look and can see the issue on your site.
To help us pinpoint the cause, could you let us know if this started happening recently (perhaps after a theme, plugin, or WooCommerce update), or if it’s something that has always behaved this way? Understanding when the issue began will help us narrow down what might have changed and identify the best solution.
Looking forward to your reply!
Best regards,
Shufflehound Team
Hello,
We’re glad to hear everything is now working correctly! 🙂
Best regards,
Shufflehound team
Hello,
Sorry to hear about the new issues.
The fix we applied came from a beta version of the theme and it looks like some unintended side effects have appeared with it.
We’ve just rolled out an updated version that should restore the menu behavior, sticky navigation, and “Text with Frame” animations. Could you please clear your browser and site cache, then check again?
Let us know if anything still looks off!
Best regards,
Shufflehound team
Hello,
Thanks for providing the login details.
It appears the issue was caused by a conflict between the latest versions of WordPress and WPBakery. We’ve applied a fix from our latest beta version, which is now active on your site.
Please check the backend editor on a new page and let us know if everything is working as expected. 🙂
Best regards,
Shufflehound team
Hello,
Thanks for the detailed follow up and for running those tests.
Since the issue occurs even with the parent theme active, and disabling the theme entirely resolves it, it does point to a theme related conflict. We’d like to investigate this further for you.
Could you please share your WordPress admin login details in the private information field? We’ll log in and check what might be causing the backend editor to fail on new pages.
Looking forward to resolving this for you. 🙂
Best regards,
Shufflehound team
Hello,
Thank you for the update.
Since the front end builder works but the backend editor doesn’t load on new pages, this could be a conflict with another plugin or something in the child theme. Could you please try the following steps:
- Temporarily disable all other plugins except WPBakery and test creating a new page.
- Switch to the parent theme again and see if the issue persists – just to confirm that there are no issues
If it works after these steps, we can narrow it down to either a plugin or something in the child theme’s functions.
Let us know what you find and we’ll help from there. 🙂
Best regards,
Shufflehound team
Hello,
Thank you for reaching out.
Have you tried switching to the WPBakery Page Builder using the “WPBakery Page Builder” button in the page editor? Does it revert back to the issue afterward? We’re trying to pinpoint the exact problem.
Additionally, could you confirm which version of WPBakery Page Builder you’re using? Using an outdated version could sometimes cause issues.
Best regards,
Shufflehound teamHello,
Thank you for sharing the login details!
We had a quick look, but unfortunately, it seems we don’t currently have the access needed to fully test the Appearance > Customize issue. To be honest, this type of issue falls a bit outside the typical scope of theme support, as it involves a more custom or environment specific configuration. We haven’t encountered similar behavior with other users of the theme, which suggests the problem might be related to how the URLs or databases are managed in your hosting setup.
That said, we’re still happy to help with any theme related issues within our scope. For more complex setup or server specific problems, it might be best to check with your hosting provider, as they can offer more direct support in those areas.
Best regards,
Shufflehound team
Hello,
Thanks for the details!
Could you please share your login details in the private info field? That way, we can inspect the issues directly – it is difficult to say what is causing them without taking a closer look.
Best regards,
Shufflehound team
Hello,
Sorry for the delayed response.
We’ve been working on a fix for the dropdown menu issue and have prepared a small beta update that may resolve it. Please give it a try and let us know if it helps.
As for the builder and page display issues, we haven’t seen similar issues, so it is hard to tell what could be the cause without checking directly. If you are comfortable sharing login details, we’d be happy to take a closer look.
Best regards,
Shufflehound team
Hi there,
Sorry for the delay! We’ll close this ticket and reply on your new one since it has more details.
Thanks!
Hello,
Thanks for reaching out. 🙂
Could you let us know which demo pages aren’t showing up? By default our importer brings in the homepage and a few key pages to keep things lean.
Getting the full content is possible, but it’s only available in the legacy Unyson mode. Full demo imports aren’t compatible with our new Redux framework setup, so you will need to deactivate Redux and perform the import on a fresh site. Keep in mind that Unyson page builder operates in the back end (no front-end editor), and the import will replace any existing content.
If you need any help with this, just let me know!
Best regards,
Shufflehound team
Hello,
Sorry for the late response.
As a first step, please go to Settings -> Permalinks and click Save Changes to flush your rewrite rules – this often fixes 404 errors after switching to multisite.
Have you tried that yet?
Best regards,
Shufflehound team
Hello,
It’s odd because Gillion doesn’t call _load_textdomain_just_in_time() directly. Since you’re seeing it for both the “gillion” and “wp-maximum-upload-file-size” domains, it is almost certainly a plugin loading translations too early. We’ve tested Gillion on our demo (WordPress 6.8.1 + PHP 8.3) without any such notices.
Please try these steps to pinpoint the cause:
- Plugin conflict – Deactivate plugins one by one until the notices disappear.
- Theme isolation – Switch temporarily to a default theme (e.g. Twenty Twenty Five) to see if the deprecated string warnings persist.
Let me know if that helps! 🙂
Best regards,
Shufflehound team
Hello,
Could you please confirm whether your changes appear in the WordPress admin but not on the live site, or if they aren’t showing for both logged in and guest users?
Also, check if you have any performance optimization plugins active (caching/minification) and whether your host uses server level caching that needs to be cleared.
Thanks, and I look forward to your update.
Best regards,
Shufflehound team
Hello,
Could you please share temporary admin login credentials for your WordPress dashboard? I’d like to inspect your current setup directly so I can better help resolve this issue.
Best regards,
Shufflehound team
Hello,
Did this issue begin after a theme or plugin update, or did you notice it on a fresh setup?
Best regards,
Shufflehound team
Hello,
Thanks for the update – I’m glad disabling the white frame fixed the cover text issue. Could you please clarify what you mean by the links appearing crossed out? A screenshot of the affected area would help me pinpoint the problem.
Best regards,
Shufflehound team
Hello,
Thanks for the extra details. It looks like some references from the staging site are still present. Here are a few quick checks you can try:
• WordPress Settings: Make sure both “WordPress Address (URL)” and “Site Address (URL)” (under Settings > General) point to your live domain.
• wp-config.php File: Check if the staging URL is hardcoded there (look for WP_HOME or WP_SITEURL) and update if needed.
• Search for Old URLs: Use a search tool or a plugin like “Better Search Replace” to update any remaining staging domain references in your database.
• Clear Caches: Clear any caching plugins or CDN caches to remove outdated references.If these steps don’t resolve the issue, let us know and we can dive deeper. We’re here to help! 🙂
Best regards,
Shufflehound team
