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Viewing 20 posts - 1 through 20 (of 2,630 total)

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NOT RESOLVED Posts
Shufflehound
Moderator

Hi there,

Can you please share a link to your website where we can test it?

Best regards,
Shufflehound team
in reply to: Featured Image Not Showing on LinkedIn

Shufflehound
Moderator

Hi there,

Please try to remove the AMP plugin.

Let us know if that works!

Best regards,
Shufflehound team
in reply to: Mobile hamburger menu not always showing
Shufflehound
Moderator
Hi there,

Can you please try our latest beta version?
The issue might be fixed there:

Please login to access this file

Let us know if that works! 🙂

Best regards,
Shufflehound team
This reply was modified 35 minutes ago by Shufflehound.
in reply to: Updating Outdated template files.
Shufflehound
Moderator

Hi there,

Yes, that’s right!

Best regards,
Shufflehound team
in reply to: Back button is not working on phone devices

Shufflehound
Moderator

Hi there,

Currently, we don’t have the option to change it via the theme settings.
But if you feel comfortable changing it from the theme files, you can look in either the inc/templates/titlebar.php or the inc/helpers_extended.php:1050.

Best regards,
Shufflehound team
in reply to: Change ‘Tag’ Text

Shufflehound
Moderator

We have currently tested it also on android devices and we could replicate it.

At the moment we can recommend disabling this feature as currently, we don’t have any fast fixes for this issue as we don’t know what is causing it to not work the Android phones.
in reply to: Back button is not working on phone devices
Shufflehound
Moderator
Yes, we understand the issue!
Can you please try this custom CSS below? It might improve this.
body.single-post { padding-top: 30px; } @media (max-width: 800px) { body.single-post { padding-top: 70px; } }
Let us know if that works!
This reply was modified 2 days, 16 hours ago by Shufflehound.
in reply to: Activate Sticky Header
Shufflehound
Moderator

Currently, it seems that we have some issues with accounts that have multiple licenses.
Can you please send us an email to [email protected]? We will send the update there.
in reply to: Dark Mode button not customizable

Shufflehound
Moderator

Thank you!

It seems that we found a similar section on your home page, but we can’t see the overlapping issue.
Maybe you can give us a link to the page, which shows the overlapping issue?

Best regards,
Shufflehound team
in reply to: Price table title overlapping

Shufflehound
Moderator

You are welcome!
in reply to: Space before and after slider rev (responsive)
Shufflehound
Moderator
Hi there,

It seems like a bug.
We created a new beta version, which might fix it for you:

Please login to access this file

Please test it and let us know if that works. 🙂

Best regards,
Shufflehound team
This reply was modified 2 days, 16 hours ago by Shufflehound.
in reply to: undefined item in mobile menu
Shufflehound
Moderator

Hi there,

We already answered your other topic with the exact issue, so we will close this one.

Best regards,
Shufflehound team
in reply to: https://jevelin.shufflehound.com/startup-clean. Not import

Shufflehound
Moderator

Hi there,

Would it be possible for us to see how it looks on your website? So we can inspect it further.

Best regards,
Shufflehound team
in reply to: https://jevelin.shufflehound.com/startup-clean/ not import
Shufflehound
Moderator
Hi there,

Sure, can you please let us know if you are using the WPBakery page builder?
If yes, then would it be possible for us to test this issue on your website? (you can share it in the private information field)

Best regards,
Shufflehound team
This reply was modified 2 days, 16 hours ago by Shufflehound.
in reply to: Portfolio category is not displayed
Shufflehound
Moderator

Hi there,

Thank you for the details.

We just tested your website on iPhone with the latest iOS version and the back button worked just fine.
On what browser/device did you see this issue?

Best regards,
Shufflehound team
in reply to: Back button is not working on phone devices

Shufflehound
Moderator

Hi there,

Can you please let us know what kind of video you want to include? Do you want to include a YouTube video?

Best regards,
Shufflehound team
in reply to: How to post a video without the embed?

Shufflehound
Moderator

Currently, that is the latest stable version, so it seems that the issue is fixed.
in reply to: How to Manually update the Haste Theme

Shufflehound
Moderator

Sure, you can adjust the sidebar content under Appearance > Widgets.
There you can add, move and remove them.

Hopefully, it helps. 🙂
in reply to: WordPress Theme homepage
Shufflehound
Moderator
Hi there,

Can you please give us a link to your last ticket? In your profile, we can only see this ticket.

About the revolution slider, the license key is optional and isn’t needed as our theme license covers it. That is how it works for all Themeforest themes as we can purchase the extended plugin license that will cover the client’s use for the theme, but we can’t share it.

Best regards,
Shufflehound team
This reply was modified 3 days, 18 hours ago by Shufflehound.
in reply to: I bought the Jevelin theme no registration key for Rev Slider
Shufflehound
Moderator

@woof That is great! 🙂
We made some server-level changes that might have fixed it.
in reply to: Unable to Install Demo
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