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  • Shufflehound
    Moderator

    Hello,

     

    We can see that you have a different theme set.

    Can we change it to the Gillion theme?

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Please try disabling the AMP plugin for a moment.

    Let us know if that helps!

     

    Best regards,

    Shufflehound Team

    in reply to: mobile view

    Shufflehound
    Moderator

    Hello,

     

    The error you’re experiencing may be related to how dynamic CSS is generated by other theme functionalities, but it is not linked to the activation process itself.

     

    Would you mind sharing access details to your website so we can inspect it further? Please share them in the private information field.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    One of the first things we recommend is installing plugins like Autoptimize, which combines CSS/JS files. We also recommend using a plugin like WebP Express, which converts images to the WEBP format, allowing them to load much faster.

     

    Let us know if that helps!

    in reply to: SLOW mobile speed

    Shufflehound
    Moderator

    Hi there,

     

    The function ftp_fput does not seem to be related to activating the theme, as we do not use such a function for that purpose. Could you have encountered other errors?

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    One possibility could be that the AMP plugin is causing this issue.

    Consider disabling it temporarily to see if the problem is resolved.

    in reply to: Mobile view problem

    Shufflehound
    Moderator

    Hi there,

     

    Could you please share a link to your website so we can take a closer look?

     

    Additionally, please confirm that your theme is updated to the latest version, 5.9, to ensure you have all the latest patches.

     

    You can also try our latest beta version below, which includes an update to WPBakery Page Builder to the newest version, 7.6:


    Please login to access this file

     

    Best regards,

    Shufflehound Team

    in reply to: Mobile view problem

    Shufflehound
    Moderator

    Hi there,

     

    Currently, we support only a simple mega menu with links, similar to what is shown on our demo site.

     

    To set this up, navigate to Appearance > Menus, select a first-level navigation item, and enable “Use as Mega Menu”.

    We hope this helps! 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hi there,

     

    It’s great to hear that disabling the AMP plugin resolved the issue! 🙂

     

    Regarding the links, their functionality depends on the page builder and the specific element you are using. Have you tried adding HTML manually, like this:

    <a href="https://shufflehound.com">click here</a>

     

    Best regards,

    Shufflehound Team

    in reply to: FAQ Accordion

    Shufflehound
    Moderator

    Hi there,

     

    Apologies for our delayed response.

     

    Can you please share a link to your website, so we can inspect it further?

    Also, could you please confirm that your theme is updated to the latest version, 5.9? We want to ensure you have all the latest patches.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    Apologies for our delayed response.

     

    First, could you please confirm that your theme is updated to the latest version, 5.9? We want to ensure you have all the latest patches.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hi there,

     

    No worries! First, could you please disable the parallax effect for the footer by navigating to Jevelin Settings > Footer?

     

    Let us know if that helps! 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hi there,

     

    Currently, our theme officially does not support dark mode. However, we can guide you on where to look for potential adjustments.

     

    First, have you tried modifying the Styling colors for dark mode under Jevelin Settings (in the topbar)?

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hi there,

     

    First, please try our latest beta version and let us know if it helps! 🙂


    Please login to access this file

     

    We’ve recently made some changes that might help.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    Please try our latest beta version and let us know if that helps! 🙂


    Please login to access this file

     

    Recently we have made some changes that might help with this.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    Could you please clarify how you plan to add these videos if not manually? Or you want to add one specific video to all of the posts?

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hi there,

     

    Apologies for our delayed response.

     

    This design logic was more popular several years ago and was used by many large themes. Now, we agree that it would be better to make the content nearly full width at all times. Please add the snippet below to the theme settings:

    @media (max-width: 1025px) {
        body .container {
            max-width: 100%!important;
            width: 100%!important;
            padding-left: 30px!important;
            padding-right: 30px!important;
        }
    }
    
    @media (max-width: 766px) {
        body .container {
            padding-left: 15px!important;
            padding-right: 15px!important;
        }
    }

     

    Let us know if that works! 🙂

     

    Best regards,

    Shufflehound team

    • This reply was modified 2 weeks, 3 days ago by Shufflehound.
    • This reply was modified 2 weeks, 3 days ago by Shufflehound.
    • This reply was modified 2 weeks, 3 days ago by Shufflehound.
    • This reply was modified 2 weeks, 3 days ago by Shufflehound.

    Shufflehound
    Moderator

    Hi there,

     

    Please try our latest beta version below:


    Please login to access this file

     

    Let us know if that improves it.

     

    Best regards,

    Shufflehound team

    • This reply was modified 2 weeks, 3 days ago by Shufflehound.

    Shufflehound
    Moderator

    Hi there,

     

    It appears we mixed up your ticket with another one, so we haven’t issued a refund, and you can continue using the theme as before. 🙂

     

    In the account settings, you should be able to change the email. Please try that.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hi there,

     

    Sorry for our late response.

     

    We can offer some tips on how to improve performance. Could you please share a link to your website?

     

    Best regards,

    Shufflehound Team

    in reply to: SLOW mobile speed
Viewing 20 posts - 21 through 40 (of 3,365 total)