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  • Shufflehound
    Moderator

    You are welcome! ๐Ÿ™‚

    Shufflehound
    Moderator

    It seems that the login details were not added successfully.

    Could you please try again?

    Shufflehound
    Moderator

    You’re welcome! Let us know how it goes.

    in reply to: Urgent Menu problem

    Shufflehound
    Moderator

    It seems that you have found a bug, and we have created a fix for it:


    Please login to access this file

     

    Please give it a try and let us know if it resolves the issue! ๐Ÿ™‚

    Shufflehound
    Moderator

    It appears that the header you are using was created with the WPBakery Page Builder. You can find it under the “Headers” section in the left admin sidebar. If no other logo is specified, our default theme logo is used. This logo is integrated within the theme files.

    Shufflehound
    Moderator

    You are welcome! ๐Ÿ™‚

    Shufflehound
    Moderator

    Would it be possible for us to log into your website for further debugging? This would greatly help us since we’re not experiencing such an issue on our test site. Please share the login details in the private information field.

    Shufflehound
    Moderator

    Hi there,

     

    Apologies for the inconvenience. We’ve rolled back many ofthe latest theme update change. Here is the latest beta version:


    Please login to access this file

     

    Best regards,

    Shufflehound Team

    in reply to: Urgent Menu problem

    Shufflehound
    Moderator

    Hi there,

     

    Yes, that should be possible.

     

    Please remember that installing demo content will change the main theme settings and add some content. Therefore, we suggest installing the demo content you plan to use for your pages first, and then add the demo with the main page content last.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hi there,

     

    That depends on the page builder you’re using.

    Could you let us know whether you are using WPBakery Page Builder or the Unyson Page Builder?

     

    Best regards,

    Shufflehound Team

    in reply to: home page image change

    Shufflehound
    Moderator

    Hi there,

     

    Could you please provide a link to your website? This will allow us to take a closer look at your setup and help us find a solution.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hi there,

     

    You can find our theme documentation here.

    That’s everything we have for now.

     

    Best regards,

    Shufflehound Team

    • This reply was modified 3 weeks, 2 days ago by Shufflehound.
    in reply to: Jevelin Guide Request

    Shufflehound
    Moderator

    Hi there,

     

    Are you looking to make this change across your entire site or just for a specific page? If you’re aiming to apply it globally, you can disable it by going to the Haste Settings (located in the top bar) and navigating to the Titlebar section.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hi there,

     

    Were you able to add it? We noticed that the “Conoce mรกs” text now includes a clickable link.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hi there,

     

    It seems that you are encountering PHP errors. Could you please check your error log and let us know what you find there? (specifically, anything related to the Jevelin theme)

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Great! Yes, if you have entered your license key in the dashboard, then you should receive automatic updates.

    Shufflehound
    Moderator

    You are welcome! ๐Ÿ™‚

    in reply to: Empty page

    Shufflehound
    Moderator

    We just performed a quick reinstall/update to the latest WordPress version, and it seems that the issue is fixed. It appears that your WordPress version was somehow corrupted.

     

    Can you please check it now? ๐Ÿ™‚

    in reply to: Empty page

    Shufflehound
    Moderator

    Currently, we have updated the theme, some other plugins, and tested multiple things, but the issue still persists.

     

    For more context, do you perhaps recall when this issue started?

    in reply to: Empty page

    Shufflehound
    Moderator

    Hi there,

     

    Thank you, the login details are working fine. ๐Ÿ™‚

     

    We have noticed a few more strange issues, so before continuing, we need to know if the theme files have been modified?

     

    Best regards,
    Shufflehound Team

     

    in reply to: Empty page
Viewing 20 posts - 21 through 40 (of 3,281 total)