Forum Replies Created
Hi there,
Thank you for providing the error log. Could you please let us know which PHP version you’re currently using?
You can find this information by logging into your WordPress admin panel and navigating to Tools > Site Health > Info > Server. There, you’ll see the PHP version your WordPress site is running on.
Best regards,
Shufflehound TeamHi there,
That’s great to hear that it worked! 🙂
Regarding the WooCommerce file, there seem to be only minor changes, which we will address in the next beta update.
Best regards,
Shufflehound Team
Hi there,
It looks like we might need to create a bugfix update. Could you please let us know which PHP version you are using so we can test it?
Best regards,
Shufflehound Team
Hi there,
Sure, we have approved the refund request!
Best regards,
Shufflehound team
Hi there,
Our theme is mobile-friendly and offers numerous options for optimization on mobile devices. However, when building custom content, some additional adjustments may be necessary. This could include tweaking options related to mobile text size and other mobile-specific settings.
Best regards,
Shufflehound team
We have released a server-side update that might fix the font issue. Can you please confirm if this has resolved the problem?
Regarding migration, this can be done under Gillion (left sidebar) > Framework Upgrade and by following the steps provided.
Hi there,
The first thing we recommend is disabling the AMP plugin (if you installed it) to see if that improves anything, as it has recently caused more issues than it solves for mobile devices.
Best regards,
Shufflehound TeamHi there,
We apologize for our late response.
We tested it on our demo site, and it was working fine. In the latest beta version, we have included the WPBakery Page Builder 7.8.
Please try upgrading to it and see if that fixes the issue. If not, we recommend disabling all other plugins except WPBakery and Redux or Unyson to see if that helps.
If it still doesn’t work, please check the login details you provided, as they no longer work. We will then try to debug this issue further.
Best regards,
Shufflehound TeamHi there,
Unfortunately, we currently don’t have an option to disable that block. We have noticed that you removed it with CSS, therefore it is still available in the HTML code. We will consider adding this feature in future theme releases.
Best regards,
Shufflehound TeamHi there,
After testing it on our demo site, we couldn’t replicate the issue. However, we recommend downloading our latest beta version, which includes the latest WPBakery Page Builder 7.8 version. Please try upgrading to this version:
Let us know if that helps! If not, we recommend disabling all other plugins to see if that makes a difference.
Best regards,
Shufflehound team
That was a bug related to the WordPress 6.6 version, and we have created a beta update that should fix it:
Please test it and let us know if it resolves the issue. 🙂
Also, remember to clear your browser cache after the update.
Page design might change if the theme settings are disabled. We recommend manually checking each page to identify the page builder used. Migrating from Unyson to Redux is strongly recommended if possible.
Got it! Do you use the Unyson page builder for your pages? If not, upgrading to the Redux framework could fix the issue.
We are glad that it worked! 🙂
This is a regular Gillion update with all the files. If you want, you can replace only those files, but we suggest doing a full update for the parent theme.
Can you please let us know which theme framework are you using for that site? Redux or Unyson?
