Forum Replies Created
Could you please try it from a private window so that we can confirm the cache has been cleared?
We have attached a video below showing how it works on our iPhone.
We’ve applied an additional fix. Could you please take a look now?
It appears to be working for us on iPhone using Safari.
You are welcome! 🙂
It looks like the problem is linked directly to the Slider Revolution. For now, we can only suggest adjusting the plugin settings a bit more, to see if that helps. Alternatively, you might find it easier to create a similar layout directly with the Elementor page builder.
Hope this helps!
Maybe you can create a test page and describe what exactly we need to test? That would help a lot.
Hi there,
Apologies for the delayed reply.
We were trying to figure out the issue and finally we might found one issue that seems to be fixed. Can you please check that?
Best regards,
Shufflehound team
Hello,
It appears the issue is related to Slider Revolution, as it only affects blocks using that plugin.
This seems to be a bug with the plugin itself, so our current recommendation is to trying adjusting its settings and checking if that helps.
Best regards,
Shufflehound Team
Hi there,
Apologies for the delayed reply.
Would it be possible for us to log into your website for further debugging? This would greatly help us since we’re not experiencing such an issue on our test site. Please share the login details in the private information field.
Best regards,
Shufflehound team
Hello,
Apologies for the delayed reply.
Were you able to resolve the issue? We’ve tested and found that those sections are working fine for us on both iPhone and Android devices.
Best regards,
Shufflehound TeamHello,
There’s no need for you to purchase any more plugin licenses, as they are already included under our theme’s extended licenses.
Best regards,
Shufflehound Team
Hi there,
Could you please check if you are using the AMP plugin?
If yes, could you disable it temporarily and see if that resolves the issue?
Best regards,
Shufflehound Team
Hi there,
Would it be possible for us to log into your website for further debugging? This would greatly help us since we’re not experiencing such an issue on our test site. Please share the login details in the private information field.
Best regards,
Shufflehound team
Hello,
Could you please share a link to your website with us? That would help us to better understand the issue.
Best regards,
Shufflehound Team
Hi there,
In that case, please check out the screenshot attached below.
Simply go to the frontend edit mode, click on the “Edit Row” icon (for the first Row element), and navigate to the “Design Options” tab.
Hopefully that helps! 🙂
Best regards,
Shufflehound team
Hi there,
Please try our latest beta version that should fix this issue:
Let us know if that works! 🙂
Best regards,
Shufflehound team
Hi there,
To hide the icon, simply add this custom CSS snippet to your theme settings:
.sh-testimonials-table-icon{ display: none; }Let us know if that helps! 🙂
Best regards,
Shufflehound team
Hello,
Firstly, could you please let us know about which pages were not added after the demo installation? Since this is a one-page demo, it primarily consists of home page content, and the navigation flows from one section to another.
Best regards,
Shufflehound Team
Hi there,
Oh, thank you for letting us know! 🙂
Best regards,
Shufflehound team
Hi there,
That’s a good question.
One thing you can try is to adjust the Post Style and Post Layout options under the Post Settings > General tab in those post edit pages.
Let us know if that helps!
Best regards,
Shufflehound Team
Hi there,
Would it be possible for us to log into your website for further debugging? This would greatly help us since we’re not experiencing such an issue on our test site. Please share the login details in the private information field.
Best regards,
Shufflehound team
