Forum Replies Created
Thank you for sharing the site credentials.
I logged into your website and resolved the issue by updating the theme to the latest version.
Could you please confirm it?
You are most welcome here 🙂
Hi Nagarjuna,
I hope you are well today and thank you for your question.
It seems the theme jQuery script is causing the issue as jQuery is updated in the latest WordPress version 5.5
The issue is resolved in the below latest version of the theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamHi @himalden1,
I hope you are well today and thank you for your questions.
These questions are related to the hashbar-wp-notification-bar plugin that you are using on your website to display the notification bar so please contact the plugin support to resolve the issues.
Best regards,
Shufflehound teamHi @drbilal,
I hope you are well today and thank you for your questions.
Your shared website is not accessible and just displays the error message “This site can’t be reached” so please make sure that it is accessible and the shared URL is correct.
Also, please make sure that you are using the below latest version of the theme.
Best regards,
Shufflehound teamYou are most welcome here 🙂
Hi Andrejs,
I hope you are well today and thank you for your question.
Could you please try clearing and temporarily deactivating the W3 Total Cache and autoptimize cache plugins on your website?
Best regards,
Shufflehound teamHi @bbarksdale,
I hope you are well today and thank you for your question.
You can import demo content as described on the below page.
https://support.shufflehound.com/installing-demo/
Could you please tell me exactly what issue you are facing with importing the demo content by sharing its screenshot?
Best regards,
Shufflehound teamHi @corey,
I hope you are well today and thank you for your question.
It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamHi Alice,
I hope you are well today and thank you for your question.
I am not sure what you are referring to as Single Title here so could you please describe it a bit more in detail and share the page URL from your website where it is displaying?
Best regards,
Shufflehound teamHi Esmail,
I hope you are well today and thank you for your question.
I visited your shared website but didn’t see any issue on it so could you please share the screenshot of the issue?
Also, It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamWould you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Could you give more specifik instructions?
As I have said earlier, It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Also, please make sure that you are using the below latest version of the Slider Revolution plugin.
Should i install demo content again?
You don’t need to If all of your content is not deleted.
Will it erase my content and preferences i have now?
No, it won’t.
Also, can i see wich demo i´ve already installed somewhere?
You can see which pages are imported in the Pages section in the admin area of your website.
You are most welcome here 🙂
Awesome great to see you got that solved.
Yes, I am already notifying others to update the theme.
Have a fantastic day!
You are most welcome here 🙂
The latest theme version contains some fixes and improvements but it is not related to this loading speed issue.
You can find out what is causing the site to load slow and improve it by referring to the information shared on the pages that I posted in my above reply.
Also, you can improve the user experience of the website by enabling the Page Loader in the theme settings as shown in the attached screenshot.
Solution for this topic
Thank you, indeed I did deactivate all of these and re-activate them back and finally it was a conflict with W3 Total Cache.
Please try clearing or purging the cache of the W3 Total Cache plugin.
But, in the same type of problem, do you know why the share buttons are not showing correctly? They are blank as you can see in this link: https://corend.info/jeux-video/shiness-the-lightning-kingdom/Â look at the title of the article, on the left you should have Twitter and FB button but we only see the borders and not the FA icons.
It seems a plugin is loading another version of font awesome file on your website causing the issue.
You can resolve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
#page-container .jssocials-shares .fa { font: normal normal normal 14px/1 FontAwesome; }The cache plugins are still active on your website so please deactivate them.
Hi @recliq,
I hope you are well today and thank you for your question.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Please make sure that you are using the below latest version of the theme on your website.
Best regards,
Shufflehound team
