Forum Replies Created
Hi @dirkvang,
I hope you are well today and thank you for your question.
I could confirm it on your shared website.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Best regards,
Shufflehound teamPlease take a look at the pictures in attachment. On a smartphone the pictures for some posts move to the right, aren’t centered. The first pictuere is good, the second to far right. How to solve this.
This is happening because you have added the left margin to the row containing the image and text sp please remove the left margin.
And on a laptop, the third attachment, you see that the thrith pictures is lower then the other two. How to solve that???
It’s because the image contains some space around it as shown in the attached screenshot.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Solution for this topic
Hi Jakob,
I hope you are well today and thank you for your question.
You can just hide them on that page by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
.single-acadp_listings .sh-titlebar { display: none; }Best regards,
Shufflehound teamSolution for this topic
Hi @D_Naylor10,
I hope you are well today and thank you for your question.
I logged into your website and resolved the issue by editing your website home page and disabling the Header Above option as shown in the attached screenshot.
Best regards,
Shufflehound teamCould you please share your site URL where it’s happening so that I can troubleshoot it?
Hi @kristinasaluste,
I hope you are well today and thank you for your question.
I have tested it on my test site and it’s working fine for me using the latest version of the Jevelin theme as displayed in the attached screenshot.
Please make sure that you are using below the latest version of the theme.
Best regards,
Shufflehound teamHi @lucianamssouza,
I hope you are well today and thank you for your question.
I could confirm the issue on your website.
Could you please clear and temporarily deactivate the W3 Total Cache cache that you are using on your website so that I can troubleshoot it?
Please make sure that you are using below the latest version of the theme.
This can be a child theme issue used on your site so to confirm it just temporarily use the Jevelin theme on your site. If everything works fine then it’s your site child theme issue.
Also, this can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamYou have to develop custom code to achieve it.
Hi @wernervanstrien,
I hope you are well today and thank you for your question.
Could you please share the page URL from your site where it is displaying so that I can help you?
Best regards,
Shufflehound teamI am not sure what you meant by achieving it.
Do you want to use the Gillion templates on your website or you want to create a new template?
Please advise.
You are most welcome here 🙂
You are always welcome here 🙂
That looks to have resolved it for Safari; however, iPhone still only shows the image. For me, this isn’t that big of a deal, but for the fact that the page load takes a long time, as if it’s trying to download the MP4, all for no benefit.
I could confirm on the iPhone that both the videos on test page don’t play
Is there a way to have the background video only play on web and just show image on mobile (or alternatively get it to play)?
No, the Unyson plugin does not provide an option to achieve it.
One additional question. If I specify both MP4 and WebM URLs, does one get preference over the others or does everything get downloaded?
The only video format gets downloaded and played which the browser supports so please try adding all the video formats.
Please update the theme to the below latest version as described here https://support.shufflehound.com/updating-theme/
Also, this can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
If the issue still persists then try adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
.blog-list article:nth-child(3n+1) { clear: both; }Solution for this topic
Hi @pzl,
I hope you are well today and thank you for your question.
You can achieve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
.woocommerce .woocomerce-styling .star-rating:before, .woocommerce .woocomerce-styling .star-rating span:before{ font-family: star !important; content: "\53\53\53\53\53" !important; }Best regards,
Shufflehound teamCould you please share the page URL from your site where it is not displaying so that I can troubleshoot it?
You are most welcome here 🙂
I logged into your website and resolved the issue by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
.sh-section video { visibility: visible !important; }Could you please check it?
Please edit the footer widget on your website as shown in the attached screenshot and make sure that you have not added any image in its option.
If it still displays for you then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
