Shufflehound Support profile

Home Forums Shufflehound Support

Forum Replies Created

Viewing 20 posts - 8,141 through 8,160 (of 26,111 total)
  • Author
  • Solution for this topic

    You can achieve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.

     

    Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code

     

    @media(max-width:767px) {
        .woocomerce-styling {
            display: flex;
            flex-wrap: wrap;
        }
        #content {
            order: 2;
        }
        #sidebar {
            order: 1;
        }
    }

    I need to access your site to troubleshoot it so screen sharing won’t work.

     

    Could you please make your site accessible or if you have a development site then please share its access?

    Awesome great to see you got that achieved.

     

    Thanks for helping out here in this forum by sharing the solution.

     

    Your help here is really appreciated.

     

    Have a fantastic day!

    You are most welcome here 🙂

    Awesome great to see you got that resolved.

     

    Please advise if you have more questions.

     

    Have a fantastic day!

    Hi @mercadomedianetwork,

     

    I hope you are well today and thank you for your question.

     

    I can see it is displaying fine on your site here mercadoexchange.do/hello-world/

     

    If it is not displaying on any particular page then please check that page setting by editing the page.

     

    If it still doesn’t work then would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?

     

    Best regards,
    Shufflehound team

    Hi @nymax,

     

    I hope you are well today and thank you for your question.

     

    We update the plugin to the latest version every time we update the theme.

     

    Currently, the plugin is updated to version 6.1.3 and in the next theme version, it will be updated to 6.1.4.

     

    Best regards,
    Shufflehound team

    in reply to: Slider Revolution

    Hi @DavidsonJ,

     

    I hope you are well today and thank you for your question.

     

    To achieve this, you have to develop custom code in the header.php file of Jevelin child theme.

     

    Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support

     

    If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5

     

    Best regards,
    Shufflehound team

    Hi @FlorianSteinhoferTravador,

     

    I hope you are well today and thank you for your question.

     

    I could confirm the issue on your shared site.

     

    This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

     

    Best regards,
    Shufflehound team

    Hi @lorena.redzepovski,

     

    I hope you are well today and thank you for your question.

     

    I visited your shared site and saw the image is shrunk as shown in the attached screenshot.

     

    Have you managed to achieve it?

     

    Best regards,
    Shufflehound team

    Attachments:
    You must be logged in to view attached files.

    Hi @abd4syria,

     

    I hope you are well today and thank you for your question.

     

    There isn’t any setting to change it so to change this, you have to develop custom code in the child theme of the Jevelin theme.

     

    Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support

     

    If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5

     

    Best regards,
    Shufflehound team

    Hi @Bilelch1,

     

    I hope you are well today and thank you for your question.

     

    The WooCommerce templates used in the theme will be updated in the next version of the theme but currently, it won’t affect functionality if your site.

     

    Are you facing any issue with it?

     

    Best regards,
    Shufflehound team

    Hi @olechristiansandvoll,

     

    I hope you are well today and thank you for your question.

     

    Your shared site credentials are not working so please make sure that it is correct.

     

    Your site home page is created using Unyson page builder and not WPBakery page builder so you have to use Unyson page builder by activating page builder extension of Unyson plugin.

     

    Best regards,
    Shufflehound team

    Hi @mevingorayah,

     

    I hope you are well today and thank you for your question.

     

    Please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/

     


    Please login to access this file

     

    Also, I can see the below error message is displaying in the browser console so please resolve the issue to make it work.

     

    Geocoding Service: This API project is not authorized to use this API. For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key

     

    Best regards,
    Shufflehound team

    Hi Lisa,

     

    I hope you are well today and thank you for your question.

     

    I visited your shared page but I didn’t see it after the footer but in the content area of the shared page as shown in the attached screenshot.

     

    Please advise.

     

    Best regards,
    Shufflehound team

    Attachments:
    You must be logged in to view attached files.

    Solution for this topic

    I can see the below error message is displaying in the browser console so please resolve the issue to make it work.

     

    Geocoding Service: This API project is not authorized to use this API. For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key

    As said above that I have tested using another Google map element and Australia address which worked fine for me.

     

    So could you please reproduce the issue on your site Home Autospot — Unyson page so that I can troubleshoot it?

    in reply to: Google Map

    This is not especially helpful.  I can no longer view any of the pages that I’ve created.

    I visited your shared site and can see the pages on it as shown in the attached screenshots.

     

    Please advise.

     

    Is it possible to schedule a call to resolve this.  The back and forth emails is extremely time consuming and not productive.  I need to have this site live ASAP.

    We only provide support from here and not on call.

     

    You can reduce the support timing and get the quick solution by providing detailed information about the issue with screenshots.

     

    The “view site” feature is in the dashboard of WordPress that allows you to view your site as a customer.  Therefore I cannot see the pages I’ve created in this view, it’s showing me an empty template

    Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?

    Attachments:
    You must be logged in to view attached files.
    in reply to: Site is not viable

    I could confirm the issue.

     

    Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?

    Since when does one manually have to install the theme updates? Usually I just need to press a button

    You can only automatically update the free theme hosted on WordPress.org and not a premium theme.

     

    For the Jevelin premium theme, you can update it either manually or using the below Envato Market plugin.

     

    https://envato.com/market-plugin/

     How will installing the update effect all the modifications I have done to the site?

    It won’t affect any modifications if you have not made any changes in the theme files.

Viewing 20 posts - 8,141 through 8,160 (of 26,111 total)