- This topic has 12 replies, 2 voices, and was last updated 11 months, 1 week ago by
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Hey, I can’t activate the theme. I enter the code and click active. Nothing happens and the theme is inactive
Hello,
Sorry to hear about the issue. This could be a bug or a connection problem with our server. We’d be happy to take a closer look! Could you please provide the full login details so we can test the issue on your site?
Best regards,
Shufflehound Team
acces
Thank you, the login details worked! However, it looks like a different theme is currently activated on the site.
Could you please double-check this? We want to avoid making any major changes, such as switching the site’s theme without confirmation.
I changed the theme
Hello,
Thank you for confirming. Could you please provide the license key you used to activate the theme? You can add it securely in the private information field, and we’ll check it for you.
Best regards,
Shufflehound Team
Code
Hello,
We’ve fixed a small issue where the activation error message wasn’t showing properly, so you should now see it if something goes wrong.
It looks like there might be a connection issue between your website and our server. Could you kindly share your website’s IP address in the private field? We’ll check on our end and whitelist it if needed to help resolve this.
Best regards,
Shufflehound Teamip
The provided purchase code was not found. Please check the code and try again!
Hello,
Sorry about that! We are currently investigating this issue with our server hosting to determine the cause. We’ll update you as soon as we have more information. Apologies again for the inconvenience, and thank you for your patience.
Best regards,
Shufflehound Team
clicking on Install Plugins I have a problem – no permissions
Hello,
Please try disabling all active plugins and see if the issue persists. This could be a plugin conflict.
Let me know how it goes, and we can assist further!
Best regards,
Shufflehound Team
