Hi there… there’s some issues with how the navigation arrows are displaying on Chrome, Fire Fox and Edge browsers on Windows 10. The navigation arrows are no longer aligned to the center and are instead pushed to the bottom and touching the article headline. It works great on other browsers and the display issue seems to be limited to the browser/OS I mentioned above. The browsers are all the latest versions so it’s not an older browser compatibility issue. I also updated the WP Bakery plugin and the Gillion theme this weekend to the latest versions. Could that be an issue?
Hello there, the URL is in the private field below. I did want to let you know that I went on a couple of test laptops running Windows 10 using the same browsers and were NOT able to replicate the problems my client forwarded to me later in the day. As previously mentioned, I did update both the Gillion theme and the WP Bakery plugin over the weekend. Could this be a problem generated by a cached version of the website with the older theme version and the WP Bakery plugin on my client’s browsers? Any advice would be greatly appreciated. Thanks!
Hi there, I just received confirmation that the issue is still showing up on a limited number of machines with Windows 10 OS and the following browsers. Our tech lead cleared cache or were previewing the website on rarely opened browsers. Browser list below:
Chrome 88.0.4324.190 after clearing cache
Brave 1.2.110 (Chromium 88.0.4324.192)
Hi. I just noticed that a the end of the CSS URL in the page source, there’s a “?ver=5.6.1” added to the end of the URL. When I delete that query, and reload my the CSS in my browser, the version becomes v3.9.4. The URL with “?ver=5.6.1” at the end displays v3.8.1. I also FTP’ed the style.css file from the server onto my desktop and can confirm that the version is 3.9.4 installed on the server. Is this something being done on the ISP side or some theme/dashboard setting I selected without knowing its impact? I believe the v5.6.1 is referring to the WP version installed on my site?
This can be a cache issue of your website so please clear it if any.
If it is not a cache issue then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Hi, thanks for your response. We don’t think it is a cache issue on the local side. Could it be an issue on the server side? Do we need to clear cache on the ISP server? As for the troubleshooting, I will need to get confirmation from the website owner and the tech lead to provide approval and login info for you. Please standby on that front. Thank you!
We have not tried to clear cache on the server side yet. I will let our tech lead know and see if the server side cache will fix the problem. I’ll also find out if they will be OK with letting you temporary access for troubleshooting. I’ll see if we can get an answer on both within 24 hours. Thank you very much for your patience.