I’ve been using a plugin called Airpress to pull data from Airtable, but since updating to Redux, it’s not been pulling the data. It seems like it’s been cached permanently, as it’s only displaying old data.
Can you please let us know if that is working in the Google Chrome browser?
I don’t have chrome so can’t check. But I was wrong it seems to be an issue for almost every browser. The data takes about 12 hours to pull from airtable and display front end.
why might this be?
Sorry for our late response here.
We just did some testing and it seems it now shows entries with a date you specified and we can even see newer entries. Does it mean that the issue is fixed?
No, the issue is that there is a 12 hour delay. If I show you a page, you’d have to view it within 12 hours in order to see the problem.
For some reason, all changes in the database are taking 12 hours to display front-end, and we didn’t have this problem before the Redux migration. The plugin airpress didn’t seem to have issues before.
Can you help us resolve it? It’s been a week now.
I have included a test page for you to try adding a message to test the cache issue. The message should appear within 2-3 minutes but is instead appearing only after 12 hours.
We did some testing, but couldn’t find any issues.
Maybe you have a PHP log file with some recent theme-related issues?
What testing did you do? Did you try adding a message on the test link I shared and saw that it doesn’t show up for 12 hours?
And where do you want me to find the log file?
This is a CRITICAL issue for us – appreciate your fast reply!
Yes, we saw that there is some kind of update issue with your plugin, but we couldn’t see any issues with our theme.
Depending on your setup, it could be available in your website hosting or if enabled inside your wp-content folder.
Can you please help me find a solution? We didn’t have any problem until the Redux migration, so I am convinced that there was an issue tied to the theme. I’m unable to solve it myself and can really use the Shufflehound team’s help.
We can understand that, but at the moment we don’t have any clues about what could cause it.
Can you please switch to a standard WordPress theme and test it then? Also if you disable the Redux framework does the issue go away?
I noticed that when I’m logged in as admin, there is no cache issue.
I tried switching to standard and it was still having cache delays. I put more troubleshooting steps in the private section.
Sorry for our late response.
So just to understand it correctly when you mentioned that when you switched to the standard you meant the standard theme? If so, did your website also have issues when switching to the standard theme and disabling the Redux framework? We just want to make sure that the issue is related to our theme.
So it’s a live website so I can’t test it again without interrupting our users experience, but I will try to late at night when no one is online.
Otherwise, do you want to try duplicating our site like last time and testing it on the duplicate dummy site? Let me know and I’ll share the login.
All I know is that this began once I updated the theme and migrated to Redux.
Did you manage to test it when there are fewer visitors online?