Contact error

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Home Forums Jevelin Theme Contact error

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  • Author
  • dpstudios
    Participant

    The contact form does not work for me, how can I configure it correctly?

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    Hi @dpstudios,

     

    Sorry to hear of the problem you are having.

     

    Please make sure you have configured the contact form settings correctly as shown in the attached screenshot.

     

    Is the test email getting sent from it?

     

    Could you please share me the page URL from your site where it is not working correctly so that i can troubleshoot it?

    Best regards,
    Shufflehound team

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    dpstudios
    Participant

    OK, aqui esta el link.

    Esta correctamente todo y aun asi no me funciona.

     

    Podria ayudarme a solucionarlo?

    Thanks.

     

    http://peopaygo.com/new2018/

    Are you getting the test email sent from contact form settings in the admin area?

     

    Also please check whether the email gets sent from your site using the following plugin which will help us to troubleshoot the issue.

     

    https://wordpress.org/plugins/check-email/

     

    It’s English forum and most of the members including me here only understand English language so it would be better if you post on the forum in English.

     

    If you don’t know English then you can translate your statements in English using the following Google translator and then add here the translated English text.

     

    https://translate.google.co.in/

    dpstudios
    Participant

    Hi.

    Download the plugin to verify and if I have received the test email.

     

    What would be the problem?

    If you have received the test email from check email plugin then it is your contact form configuration problem but if you also receive test email from contact us form then we need to troubleshoot more.

    dpstudios
    Participant

    It does not work.

    I need to solve this problem as soon as possible.

    I could give you access to wordpress, to solve this problem.

    Thank you.

    Hi there,

     

    Our built-on contact form plugin have some issues to work correctly with some specific hosting configuration, so we added support for Contact Form 7 plugin, which is far more popular should work as expected.

     

    Here is getting started guide for that plugin:

    https://contactform7.com/getting-started-with-contact-form-7/

     

    Best regards,

    Shufflehound team

Viewing 8 posts - 1 through 8 (of 8 total)