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Hello Shufflehound Team,
Kindly assist me at the earliest as the Demo content for Events for Jevelin is missing in the product that I purchased today.
Best Reagards,
Hi @falaalothman,
I hope you are well today and thank you for your question.
The event demo is there as shown in the attached screenshot and you can install it as described in this page https://support.shufflehound.com/installing-demo/
Best regards,
Shufflehound teamHello
Thank you for your response. However kindly note that the option to download the demo data without loosing the existing content of the website isn’t appearing or is unavailable on the theme. The following options aren’t appearing in the theme.
- Navigate to Appearance > Import Demo Data
- Navigate to Pages > Add New >Click on Visual Page Builder >Click on Templates button(This isn’t there )
Kindly assist.
This seems because you have not activated the theme required plugins on your site so please activate them from Appearance -> Install Plugins as shown in the attached screenshot.
Hello Support Team,
Thank you for your assistance. There is this one plugin that is remaining to be installed. And I am getting the following fatal error on trying to active it. One Click Demo Import. I have also gone through forums and tried multiple ways to work around it .
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https://gyazo.com/ad3ea0ffc14d4286a999d535b5d7f862
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https://gyazo.com/9c5df97a18071b883a703dc207f19bf1What I found on the forum is as follows
“then the theme itself is using our plugin code inside their theme and that’s causing the issue.Please contact the theme author about this issue and they should be able to help you out. They are probably not using our plugin for importing, but are probably using the code of the plugin and have packed it into the theme (on some other wp-admin page).”
Which I believe could be a possibility because from the above screenshot there is a One Click Install under tools.
Kindly assist on this plugin issue.
Best Regards,
Hello Support Team,
Thank you for your assistance. There is this one plugin that is remaining to be installed. And I am getting the following fatal error on trying to active it. One Click Demo Import. I have also gone through forums and tried multiple ways to work around it .
<!–StartFragment –>
https://gyazo.com/ad3ea0ffc14d4286a999d535b5d7f862
<!–StartFragment –>
https://gyazo.com/9c5df97a18071b883a703dc207f19bf1What I found on the forum is as follows
“then the theme itself is using our plugin code inside their theme and that’s causing the issue.Please contact the theme author about this issue and they should be able to help you out. They are probably not using our plugin for importing, but are probably using the code of the plugin and have packed it into the theme (on some other wp-admin page).”
Which I believe could be a possibility because from the above screenshot there is a One Click Install under tools.
Kindly assist on this plugin issue.
Best Regards,
I have just tested it and I could install it on my test site without any issue as shown in the attached screenshot.
Could you please directly install the below plugin?
https://wordpress.org/plugins/one-click-demo-import/
If it still doesn’t work for you then would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
Hello Shufflehound Team,
As per your instructions, I have deleted the plugin and reinstalled from the link https://wordpress.org/plugins/one-click-demo-import/, The installation gets completed , however on activation , I am getting the same Fatal error as mentioned below.
<b>Fatal error</b>: Cannot declare class OCDI_Plugin, because the name is already in use in <b>/home/hk5t6vnztzer/public_html/wp-content/plugins/one-click-demo-import/one-click-demo-import.php</b> on line <b>21
</b>Kindly Assist.
Thanks & Regards
I logged into your shared site and confirmed the issue.
Are you using multisite?
What is LeadEngine that you are using on your site?
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Thank you Support Team,
LeadEngine was the previous theme that we were using.
I do realize that this is due to a plugin conflict. However I was under the impression that the conflict is due to the coding in the theme itself. We will troubleshoot by deactivating the plugins and troubleshooting to come to the conclusion on what is the reason for this error.
Best Regards,
Awesome great to see you got that figured out.
Please advise if you have more questions.
Have a fantastic day!
