- This topic has 15 replies, 2 voices, and was last updated 2 years, 7 months ago by
.
Hi,
I added longitude and latitude, and now I already get a grey area, but still it doesn’t work. I don’t have any errors in the developer console.
the url is : https://unairdeweb.fr/artetmouvement/
the lattitude/longitude is : 43.12496, 5.92751
the API Key in place.
Thanks by advance for your help
Hi @pascal,
I hope you are well today and thank you for your question.
I can see a javascript error in the browser console as shown in the attached screenshot so please resolve it to make the map work.
This can be due to plugins used on your site so please try temporarily deactivating all plugins except Redux framework, Elementor, and WpBakery page builder plugins and see whether the error gets resolved and then enable the plugins one by one to see which plugin is generating it if any.
Best regards,
Shufflehound teamHi,
Thanks for this quick answer.
I disabled the extensions with no change. I use only 4 extensions (see in attachment the list of extensions and plugins)
Best Regards,
Pascal
Could you please try removing the latitude/longitude and instead try adding the address in the map settings?
Hi
<div class=”oSioSc”>
<div id=”tw-target”>
<div id=”kAz1tf” class=”g9WsWb”>
<div id=”tw-target-text-container” class=”tw-ta-container F0azHf tw-nfl” tabindex=”0″><span class="Y2IQFc" lang="en">I tried with no change. Find below the information can you try ? Address : Rue Dominique Santini toulon Latitude : 43.11670629352102 Longitude : 5.935775762063789 Description : Art et Mouvement The site is not in https can this have an impact? Thanks Pascal </span>
</div>
</div>
</div>
</div>Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Do you have used the login to identify the problem ?
I didn’t get it so could you please share it again and also send it on [email protected]
I tried to send a email at your adress [email protected] but it doesn’t work, have an other one ?
What do you mean by it doesn’t work?
Are you getting any errors when you try to send the email?
If yes then please share the error.
Also, you can share it here privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”.
Hi, Find below the user and password to enter in my site.
dev-template
password :
<table>
<tbody>
<tr>
<td width=”210″>Z8ptoMyT8f7GRBr%IVR4N10W</td>
</tr>
</tbody>
</table>Your shared login credentials are not working for me so please make sure that it is correct and working fine.
Also, please don’t share sensitive information on the forum by adding it in the file as this is a public forum so the information shared can be seen by others.
Please change the shared user credentials on your website ASAP.
If you want to share anything privately then you can do so by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)” or send it on [email protected]
Hi,
I sent by email information about login, but I didn’t receive feedback, could you tell me if you have received this email ?
Thanks
Pascal
I checked the mail inbox and found your email was sent on 24th Sept.
I logged into your website and updated the theme to the latest version and not I am getting below Google map error in the browser console on visiting your website.
Geocoding Service: This API project is not authorized to use this API. For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key
Please resolve the above error to make it work.
Hi,
Thanks for your work. But You have seen that de Google Map doesn’t appear ?
Perhaps my location syntaxe is wrong, could you update by the valid informations (any one), I will modify by mine after.
Best regards
Pascal
First of all please resolve the Google map error displayed in the browser console as shared above.
Please note that the error only displays when you don’t set Latitude and Longitude in the Google map element so please don’t set them until you resolve the error.
You can resolve it as described below.
https://developers.google.com/maps/documentation/javascript/get-api-key
https://support.shufflehound.com/forums/topic/google-maps-element-not-showing-up/#post-53858
https://support.shufflehound.com/forums/topic/google-maps-shows-gray-box/#post-55284
