- This topic has 3 replies, 2 voices, and was last updated 6 years, 3 months ago by
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This is the 3rd time I am writing about this topic.
Please note that I want a refund.
You are not answering my questions or taking the time to sort our the issue.
Your documentation is terrible.
I spent half a day to tackle demo import.
I wrote to you again 5 hours ago about the issue.
I have to report the case to Envato.
It is unacceptable to behave like this or provide misleading or incomplete instructions in your documentation files.
Hi @sk_skg,
Sorry to hear about the problem you are having.
You will get theme documentation in your WordPress admin area as shown in the attached screenshot and we have also answered some frequently asked questions on the page below.
https://support.shufflehound.com/
I have helped you to import your demo content in your below topics.
https://support.shufflehound.com/forums/topic/error-after-importing-demo-event/
https://support.shufflehound.com/forums/topic/unable-to-find-or-install-demo/
You can request a refund from ThemeForest where you have purchased the theme.
Please advise if you have more questions.
Best regards,
Shufflehound teamIn order to avoid all these conversations and misunderstandings, it would be helpful if you would update your documentation files in your website (see attachments).
Please note that there are some errors there (in the names of required plugins and the accompanying links).
Thank you for notifying and sorry for the inconvenience caused.
The incorrect link will be corrected ASAP.
