Request a refound

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Home › Forums › Gillion Theme › Request a refound

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  • leandromtr
    Participant

    Hi! Unfortunatelly the theme has some issues that I have no time to wait the support resolve to me, once I have a deadline to finish my website project. Considering that for this situation I already needed to buy a new theme, and I just bought the Gillion theme less than 1 week. Id’like to request a refound, and if possible to cancel my purchase about this theme.

    So please let me kno how to procede about this request

    • This topic was modified 3 years, 1 month ago by leandromtr.

    Shufflehound Support
    Moderator

    Hi @leandromtr,

     

    I hope you are well today.

     

    You can request it from ThemeForest where you have purchased the theme.

     

    Best regards,
    Shufflehound team

    leandromtr
    Participant

    I sent a message to themeforest and they said that who approves a refound request is the owner of the template, in this case is you, so I need for you a feedback about it.

    Once I still would like to request the refound of the theme, so pls could you do it?

    Shufflehound Support
    Moderator

    I have notified the administrator to process it ASAP.

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