Scrolling issue - Category section/widget

Home Forums Gillion Theme Scrolling issue – Category section/widget

Home Forums Gillion Theme Scrolling issue – Category section/widget

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  • Hi team,

     

    I recently found this issue on my mobile device in the category section (in the printscreen). When I reach that section on my mobile phone, it does not allow me to scroll at all. Could you please look at it?

     

    Thank you in advance,

    Kind regards,

    Michaela

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    Hi Michaela,

     

    I hope you are well today and thank you for your question.

     

    I visited your website on mobile but didn’t face any scrolling issue in the category section.

     

    Which browser are you using?

     

    Could you please try using a different browser?

     

    Best regards,
    Shufflehound team

    Hi Shufflehound Team,

     

    here you can see my video of scrolling with my phone. I tried two different browsers. When the site stops moving in the video, that is the point where I see this issue.

     

    Kind regards,

    Michaela

     

    I could see the issue in your shared video but could not reproduce it on my iPhone.

     

    Which browser are you using?

     

    Also, could you please update the theme on your website to the below latest version?

     


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    Michaela91
    Participant

    Hi team,

     

    I am already using the newest version 4.0.3, see the printscreen.

    I accessed my website using safari and also google chrome browsers on my iPhone, both with the same result.

     

    Regards,

    Michaela

     

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    I still couldn’t reproduce the issue on iPhone.

     

    Which version of iPhone and Safari browser are you using?

     

    Could you please try using a different device?

    Solution for this topic

    Hi Shufflehound team,

     

    I decided to remove that widget and it looks it was working with a different device. This ticket can now be closed.

     

    Thank you,

    Kind regards,

    Michaela

    You are most welcome here 🙂

Viewing 8 posts - 1 through 8 (of 8 total)