I hope you are well today and thank you for your question.
I can see you are using an older version of the theme on your shared site so please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
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Thank you, I have updated to 4.5.5 and we are still seeing the same issue, can you please advise what to try next?
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
Also the top text like the email address and phone number in the top bar is not clickable, how do we fix that?
You can achieve this by using a child theme solution as shared below.