If we understood you correctly, then please follow this:
1. Go to editing page where Visual Composer is enabled
2. Click on button in our screenshot bellow
3. Select “Subscribe” category and choose layout you want
Let us know if that works. 🙂
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by adding them in the box having text “Click here to share private content. Only you and forum moderators will bee able see it.”?
Understood. I’m not sure if screenshots do help. The mentioned problem is, I can only make changes with the frontend of wpbakery page builder. If I try to make changes with the backend it doesn’t work which means no changes at all or the made changes (with the frontend) will disappear. It’s quite strange.
Does help, if you could get access as a user via wp on my website?
I fully understand but I’ve no idea what screenshots I could send. The issue is that the WPBakery Page Builder backend editor isn’t working anymore – Nothing has changed with the settings -. If I try to change things with the backend editor which I’ve changed beforehand with frontend editor everything is gone. In other words only the frontend editor is currently working. Also I’ve a few times deleted WPBakery Page Builder and installed new. Same problem. To send you a editor-screenshots before/after where you can see what happened I’m not sure if that is useful. But please find it below.
Could a Remote Desktop tool help to get access?