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  • Keystone
    Participant

    I have already requested a refund on a number of occasions. I have gone to ENVATO and requested one and via ENVATO you are now requesting information on why I am disataisfied.

     

    All of this is simply a ploy to not pay the refund.

     

    STOP IT. Show some customer service and refund the purchase price.

    Your theme is not working as I would wish it to and I have already deleted it from the domain. IN 5 years of dealing with Envato I have NEVER requested a refund on a previous occasion.

     

    I am angry with your company for failing to recognise my dissatisfaction and take the simple step or refunding my purchase price and moving along despite now a total of four requests to do so.

     

    I do not wish to have any further discussion with you about this via the support desk from where you have already advised me you cannot refund and will continue this discussion with ENVATO.

     

    If your company had ANY consideration for its customers they would have no problem with refunding one purchase in exchange for a good review on how they handled the situation.

    Keystone
    Participant

    Thank you again for your response.

     

    Again I cannot quite follow your comments…I have reduced the size of the image to 50px but it still will not appear as I wish it to. I am unable to see any information on height.

     

    Obviously, as I have said before, this theme is far to hard for me to work with….after all I have only been working with wordpress for about 8 years.

     

    I will not trouble you further.

    Thank you

    Keystone
    Participant

    Thankyou for the logo explanation. I understand your comments.  I guess I am still a bit confused that the JEVELIN logo that appears on the demo content of the photography theme appears to be a light logo.

     

    If you look under the TITLE BAR section of the theme settings you can see where the title bar background has been loaded. It is black and white stripes.

     

     

     

    Keystone
    Participant

    Very Good.

     

    Can you please explain to me what is a dark logo?

    I have no idea how I was supposed to know where to put the logo in the first place and also can you please tell me how I am supposed to make the logo appear on the sticky header.

    OH and by the way….If I disable the title bar…the title bar disappears amd if I enable the title bar it comes back. So why is it when I add a background image for the title bar the background does not change?

     

    For the final time before I go back to ENVATO with a refund request…would you kindly refund my purchase price and take back your theme so that I can move on to another.

     

    Obviously this one is beyond my capabilities.

    Keystone
    Participant

    I have enclosed my login details below. Maybe this time we can get this theme working. I am hopeful that is we do…it is not just until the next thing goes wrong.

    Keystone
    Participant

    Dear Shufflehound team

    As requested I have uploaded the latest version of the theme and installed it as you suggested. nothing has changed. I also note that I was not aware of a theme upgrade until you mentioned it in your previous reply.

     

    Given the earlier issues we had with uploading the theme and then the demo content and now the header logo I would like to repeat my request for a refund of my purchase price so that I can go and get a theme that does not cause me so many consistent problems. This refund can be paid into Envato to enable me select a new theme.

    I need to get this site built and cannot continue until these constant issues are fixed.

    I look forward to your response.

    Keystone
    Participant

    Thank you for your response. Can I please ask what you have tested on your test site? Did you download my logo and install that?

    I will install the latest version of the theme as suggested and report back to you.

     

    I am concerned about your comments regarding the header colour. This header is for the home page of the photography demo theme which. as I understand it, is transparent.

     

    I am hopeful that this will resolve my latest issues as it would be really nice to get this site built.

    Keystone
    Participant

    Thanks for your help…much appreciated.

    Keystone
    Participant

    Please find access codes below…and good luck.

    I am trying to install the Basic Theme so that we can use the photography layout.

     

    Keystone
    Participant

    I am trying to install the demo zip file using the manual download information supplied above. After running for about 10 minutes it appears to have stopped and there is no change to the theme.

    If I try to use TOOLS>Demo Content Install I get this message:
    https://www.awesomescreenshot.com/image/2645063/c3b914f596bcccb27548b07ea6d317fd

     

    I have tried to find assistance in the support forum but as I said above nothing seems to help.

    Could you please let me know where I can find the error log for this process and I will forward you a copy.

    Honestly at this point, given the issues I have had so far installing the theme and now with the demo content I would be most happy with a refund.

    Keystone
    Participant

    Hey guys…thanks for the reply. They actually operate on 7. Support had to reset it to 4.5 as this seemed to be the only way we could get the theme to upload.

    However I do thank you for for quick responses and it now seems that we are up and running.

    in reply to: Cannot upload zip file

    Keystone
    Participant

    hi Guys…now it would appear that the php version has been changed to 4.5 and I can now upload as normal.

    I have now hit another problem with.
    Oops, Unyson Backup requires PHP Zip module but it is not enabled on your server. If you are not familiar with PHP Zip module, please contact your hosting provider.

    Obviously either my host server is poor or this process is a lot harder than it should be.

    in reply to: Cannot upload zip file
Viewing 12 posts - 1 through 12 (of 12 total)