Forum Replies Created
I’m not sure if that plugin supports more in-depth logging.
One thing you could check is whether those pages and categories already exist from previous installation attempts. If they do, try deleting them and see if that resolves the issue.
Hi there,
Unfortunately, we only provide support in English. Could you please write your message in English?
Best regards,
Shufflehound TeamHi there,
To fully complete the update, you’ll need to manually convert all Unyson Page Builder pages to WPBakery Page Builder. This is necessary because when you disable the Unyson framework, its page builder is also deactivated.
Best regards,
Shufflehound TeamHi there,
Could you please let us know which version you’re currently running?
We have a beta version available with the latest updates, which you can download here:
Let us know if this helps. 🙂
Best regards,
Shufflehound TeamHi there,
Thanks so much for letting us know! We did have some issues with our CDN server, but everything should be back to normal now. We’re really sorry for any trouble this caused.
By the way, we’ve also replied to your other ticket, so feel free to check that out too!
Best regards,
Shufflehound TeamHi there,
Could you please try again?
We’ve made some fixes on our end that might fix it now.
Best regards,
Shufflehound TeamHi there,
Could you please try again?
We’ve made some fixes on our end that should resolve the issue.
We apologize for any inconvenience.
Best regards,
Shufflehound TeamHi there,
Could you please share a link to your website so that we can further inspect the issues? If you prefer, you can provide the link in the private information field.
Best regards,
Shufflehound TeamHi there,
Could you please share a link to your website so that we can further inspect the issues? If you prefer, you can provide the link in the private information field.
Best regards,
Shufflehound TeamHi there,
Thank you for providing the error log. Could you please let us know which PHP version you’re currently using?
You can find this information by logging into your WordPress admin panel and navigating to Tools > Site Health > Info > Server. There, you’ll see the PHP version your WordPress site is running on.
Best regards,
Shufflehound TeamHi there,
That’s great to hear that it worked! 🙂
Regarding the WooCommerce file, there seem to be only minor changes, which we will address in the next beta update.
Best regards,
Shufflehound Team
Hi there,
In this case, you will need to create a refund request through ThemeForest, as we cannot initiate it from our side.
Best regards,
Shufflehound Team
Hi there,
It looks like we might need to create a bugfix update. Could you please let us know which PHP version you are using so we can test it?
Best regards,
Shufflehound Team
Hi there,
Sure, we have approved the refund request!
Best regards,
Shufflehound team
Hi there,
Our theme is mobile-friendly and offers numerous options for optimization on mobile devices. However, when building custom content, some additional adjustments may be necessary. This could include tweaking options related to mobile text size and other mobile-specific settings.
Best regards,
Shufflehound team
We have released a server-side update that might fix the font issue. Can you please confirm if this has resolved the problem?
Regarding migration, this can be done under Gillion (left sidebar) > Framework Upgrade and by following the steps provided.
Hi there,
If you haven’t modified theme files, then you shouldn’t lose any customizations.
Best regards,
Shufflehound team
Hi there,
The first thing we recommend is disabling the AMP plugin (if you installed it) to see if that improves anything, as it has recently caused more issues than it solves for mobile devices.
Best regards,
Shufflehound Team
