Forum Replies Created
We are working internally on an alternative framework and will update you here.
Hi @penton.wong,
Thank you for your question.
It seems from your shared screenshot that you are trying to edit it using Yellow pencil editor which is wrong.
You have to edit the page using a page builder and then you can remove it.
Best regards,
Shufflehound teamSolution for this topic
Hi @penton.wong,
I hope you are well today and thank you for your question.
You can remove it as described in the below reply.
Best regards,
Shufflehound teamYou are always welcome here 🙂
Have a fantastic day!
Hi @camille2421,
I hope you are well today and thank you for your question.
Could you please share the page URLs from your site where it is displaying so that I can help you?
Best regards,
Shufflehound teamSolution for this topic
Hi @rb585,
I hope you are well today and thank you for your question.
It is added as a background image to the row that you can remove as shown in the attached screenshot.
Best regards,
Shufflehound teamHi @Rhitta,
I hope you are well today and thank you for your question.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamAwesome great to see you got that resolved.
Please advise if you have more questions.
Have a fantastic day!
You are most welcome here 🙂
It works fine for me as displayed in the below video.
https://drive.google.com/file/d/13L2Zbz_q70VKVzHNh5TZAAC9AkTQ9t2R/view
Please try deactivating all browser extensions and if possible please also test it on a different system.
Hi Nikola,
I hope you are well today and thank you for your question.
I have tested by visiting the below demo website on MAC chrome and safari browsers but it is working fine for me using mouse swipe.
https://gillion.shufflehound.com/
Could you please share your site URL where it is not working so that I can troubleshoot it?
Best regards,
Shufflehound teamPlease test it creating a new page.
If it still doesn’t display for you then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Please make sure that you have created two different menus to be displayed at right and left side of the logo and set its location as shown in the attached screenshot.
I have tested it on my test site and it’s working fine for me using the latest version of Gillion theme.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
I have tested it on my test site and it’s working fine for me using the latest version of Gillion theme as displayed in the attached screenshots.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
You have to first create a custom template as shown in my second attached screenshot then you will get that option.
Hi @and2eyes,
I hope you are well today and thank you for your question.
Yes, your developer is right.
You can instead add video in the project description and display the carousel in place of it as shown in the attached screenshot.
If you want to display both full widths at the top of the project page then to achieve this, you have to develop custom code in the child theme of the Jevelin theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamHi @D_Naylor10,
I hope you are well today and thank you for your question.
You can add a shadow on hover to the columns containing them as shown in the attached screenshots.
Best regards,
Shufflehound teamIt seems you have not changed the domain URL in your website and database completely, therefore, some image URLs are still pointing to your old domain that does not exist and cause logo and slider images to not display.
How have you changed the domain and domain URLs in the database?
You can use below solutions to find the old URL and change it with a new URL.
https://wordpress.org/plugins/search-and-replace/
https://wordpress.org/plugins/better-search-replace/
https://wpbeaches.com/updating-wordpress-mysql-database-after-moving-to-a-new-url/
Please use the following plugin to test whether your site sends emails successfully.
https://wordpress.org/plugins/check-email/
If your website and above plugin don’t send test email then you can troubleshoot and fix the email not getting sent issue as described in the below pages.
https://kinsta.com/knowledgebase/wordpress-not-sending-emails/
https://hostpapasupport.com/fix-wordpress-not-sending-email-issue/
https://www.fixrunner.com/how-to-solve-wordpress-not-sending-emails-issue/
If the test email gets sent then please check whether the test email sent from the contact form settings gets sent successfully.
I need to access that private page to help you.
Would you mind if I log in to your site and access it? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
