Forum Replies Created
Hi @vinesofvirginia,
I hope you are well today and thank you for your question.
Yes, it will be updated in the future version of the theme.
Best regards,
Shufflehound teamYou are most welcome here 🙂
You are most welcome here 🙂
You are most welcome here 🙂
Hi @mariana10ibs,
Thank you for your question.
Could you please share the page URL from your site where it is not displaying correctly so that I can troubleshoot it?
Best regards,
Shufflehound teamSolution for this topic
Hi @mariana10ibs,
I hope you are well today and thank you for your question.
You are using the WPbakery page builder plugin bundled with the theme therefore you are not direct customer of that plugin and cannot update that plugin until you purchase it.
Please find more information about it on the following page.
We update the plugin with every new theme version. In this case you can just delete old plugin version and reinstall latest plugin version bundled with theme from Appearance -> Install Plugins
Best regards,
Shufflehound teamHi @geotodd5,
I hope you are well today and thank you for your question.
Could you please share the screenshots of those links and also share page URL from your site where it is not displaying so that I can troubleshoot it?
Best regards,
Shufflehound teamSolution for this topic
i realized a whole pile of junk pages were installed and my followers were emailed with this as a post. I was rather upset but i got it all deleted. Big mistake installing a template but I am new to looking at more than the basics.
It seems you have imported theme demo content which is optional and that created dummy content on your website.
I do have one question though. How do I exclude a category out of a blog post element (using wpbakery element blog post). I was able to build one that only had 1 category in it but couldnt create one excluding that category. This page is not live as i need to get it working before publishing it as it is my new home page.
I have attached an image. It is similar to the home page of the travel template. The top row should show all but recipes and the lower one should show only recipes which it is (tested with more than 1 and all good)
Currently, the Blog Posts element only have the option to display posts of specific categories as shown in the attached screenshot.
It is not a theme bug.
Please make sure that the code you are adding in the Heading section is correct or try adding it using other methods as described below.
https://wordpress.org/plugins/head-footer-code/
https://kinsta.com/knowledgebase/add-code-wordpress-header-footer/
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Also, please make sure that you have not set any color in the theme AMP settings as shown in the attached screenshot.
Solution for this topic
Hi Gustavo,
I hope you are well today and thank you for your question.
It is not displaying center aligned because of the below custom CSS code that you are using on your website so please remove it to display button center aligned.
.sh-button-container { display: inline-block; }Best regards,
Shufflehound teamHi Natalie,
I hope you are well today and thank you for your question.
It seems the issue of the slider.
Does it work fine If you create a page and add the slider in the content area of the page?
Best regards,
Shufflehound teamFor #1) I enabled API using the instructions you provided in the link, however the map still doesn’t show up. Please help me fix it.
Now, the below error is displaying in the browser console so please fix it.
Geocoding Service: This API project is not authorized to use this API. For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key
For #2) your solution partilly fixed it. The Send button now aligns, however the ‘Enter your email’ is still outside of the line. It should be inside the entry field in white font, as in your example, otherwise you can’t see the text.
You have to set that text as placeholder text as described on the below page.
Have you checked whether it works fine using any default WordPress theme such as Twenty Nineteen theme?
Are you referring to the filter color displayed on your website as shown in the attached screenshot?
If yes then you can change its color using Yellow Pencil editor as described in the below page.
https://support.shufflehound.com/how-to-change-almost-any-element/
Hi Anastasia,
I hope you are well today and thank you for your questions.
I’ve entered Google Map API Key in the appropriate place in the theme, however the Google Map still doesn’t display a map on the Contact page. Please help me fix it.
I visited your shared website and saw the below error message in the browser console.
Google Maps JavaScript API error: ApiNotActivatedMapError
https://developers.google.com/maps/documentation/javascript/error-messages#api-not-activated-map-errorPlease resolve the issue as described on the below page.
There was no Contact form in the Demo upload for Subscribe to Newsletter field on the Home page. I tried to copy it from Contact Form 1, keeping only the email field and send button, and the result looks misaligned. Please help me fix it.
You can resolve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
#cf7-633 input.wpcf7-form-control.wpcf7-submit { position: absolute; bottom: 0; }Best regards,
Shufflehound teamYou are most welcome here 🙂
Hi Grigore,
I hope you are well today and thank you for your questions.
It seems that the mobile version of the website is much slower than the desktop’s one (3x times). It takes google speed insights page up to 10 seconds to load the mobile version and 1.5 seconds to load the desktop one.
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fscarood.com%2F
There can be various other reasons why your site is loading slow as described in the following pages.
https://www.bitcatcha.com/blog/2015/10-frustrating-reasons-why-your-website-speed-is-slow/
https://www.pickaweb.co.uk/kb/website-running-slow/
https://gtmetrix.com/why-is-my-page-slow.html
You can improve your site performance as described in the following pages.
http://www.wpbeginner.com/wordpress-performance-speed/
https://codex.wordpress.org/WordPress_Optimization/WordPress_Performance
https://wpengine.com/blog/page-speed-wordpress-performance/
https://themetrust.com/test-wordpress-site-performance/
To optimize images and load them faster, you can use any of the following plugins.
https://wordpress.org/plugins/ewww-image-optimizer/
https://wordpress.org/plugins/wp-smushit/
Which text editor should I use ? I’ve tried the default one, but it seems that the content looks different on both, preview and edit mode. Is there anything I can use to guarantee me the same experience?
You can use any page editor to create the pages but please note that you can only edit the page using the same page builder that you used to create it so if you have used WPBakery or Unyson or any other page builder then please use the same page builder to edit the page.
Best regards,
Shufflehound teamIt is related to the code placed in the head section of the site.
I logged into your shared website and saw this is happening because of the custom code that you are using on your website as shown in the attached screenshot.
Please remove that code or make sure it is correct to resolve the issue.
