Forum Replies Created
We don’t have chat support but we do try to provide the support quickly here.
As described above, it seems the construction demo is getting installed successfully according to your shared log.
Do you not get the construction demo page in the Pages section of your site admin area?
To resolve it quickly, Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
I logged into your site and confirmed the issue but didn’t find anything related to the issue.
The demo content is getting imported successfully for us and for other users as reported in the below topic.
https://support.shufflehound.com/forums/topic/error-importing-demo-content/#post-52109
Which host are you using?
Please check yourself whether your host fulfills below requirements that cause this issue.
I visited your shared site but didn’t see any issue on it as shown in the attached screenshot.
Please advise.
You are most welcome here 🙂
🙂
Hi @kscott,
I hope you are well today and thank you for your question.
We are always improving the theme.
You can also improve your site speed using the below solutions.
http://www.wpbeginner.com/wordpress-performance-speed/
https://codex.wordpress.org/WordPress_Optimization/WordPress_Performance
https://wpengine.com/blog/page-speed-wordpress-performance/
https://themetrust.com/test-wordpress-site-performance/
To optimize images and load them faster, you can use any of the following plugins.
https://wordpress.org/plugins/ewww-image-optimizer/
https://wordpress.org/plugins/wp-smushit/
Best regards,
Shufflehound teamSolution for this topic
Hi @keisenbraun,
I hope you are well today and thank you for your question.
Before importing the demo content, please make sure that you have activated the required plugins such as WooCommerce, Slider Revolution, WPBakery Page builder etc. from Appearance -> Install Plugins
Best regards,
Shufflehound teamHi @greeno,
I hope you are well today.
You can request a refund from ThemeForest where you have purchased the theme.
Please advise if you have more questions.
Have a fantastic day!
Best regards,
Shufflehound teamHi @DJB76,
I hope you are well today and thank you for your question.
Could you please share the page URL from your site where it is displaying so that I can help you to achieve it?
Best regards,
Shufflehound teamHi Gustavo,
I hope you are well today and thank you for your question.
Please make sure that you are using below the latest version of the theme.
Also, please try clearing and temporarily deactivating the cache that you are using on your site.
This can be child theme issue used on your site so to confirm it just temporary use the Jevelin theme on your site. If everything works fine then it’s your site child theme issue.
Best regards,
Shufflehound teamHi @Didzis,
I hope you are well today and thank you for your question.
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except WooCommerce, Unyson and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamHi @manish1789,
I hope you are well today and thank you for your question.
I checked your shared error log and saw the demo is installed successfully “The import files for: Construction (Unyson Builder) were successfully downloaded!” with some below warnings.
New AJAX call! [WARNING] Failed to import product_visibility exclude-from-catalog [WARNING] Failed to import product_visibility exclude-from-search [WARNING] Failed to import product_type external [WARNING] Failed to import product_visibility featured [WARNING] Failed to import product_tag Flowers [WARNING] Failed to import product_tag Girl [WARNING] Failed to import product_tag Glasses [WARNING] Failed to import product_type grouped [WARNING] Failed to import product_visibility outofstock [WARNING] Failed to import product_visibility rated-1 [WARNING] Failed to import product_visibility rated-2 [WARNING] Failed to import product_visibility rated-3 [WARNING] Failed to import product_visibility rated-4 [WARNING] Failed to import product_visibility rated-5 [WARNING] Failed to import product_tag Shirts [WARNING] Failed to import product_type simple [WARNING] Failed to import product_type variable [WARNING] Failed to import product_cat Accessories [WARNING] Failed to import product_cat Glasses [WARNING] Failed to import product_cat Trend
The above warnings display when the WooCommerce plugin is not active so please make sure that the WooCommerce plugin is installed and active when you import the demo content.
Best regards,
Shufflehound teamPlease let us troubleshoot the issue on your site.
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
I visited your shared site to troubleshoot the issue but didn’t see the Jevelin theme activated on it.
Please advise.
You can try achieving this using the Yellow Pencil editor in responsive mode as described in the below page.
https://support.shufflehound.com/how-to-change-almost-any-element/
Please don’t share sensitive information on the forum as this is a public forum so the information shared can be misused by others.
Please change the shared credentials ASAP.
If you want to share anything privately then you can do so by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”.
You can change that image by editing the page and the row added in it then just change the image in its option as shown in the attached screenshot.
You are using Header builder on your shared site so please use the below CSS code to remove it.
#page-container .sh-header-builder-mobile { display: none !important; }You are most welcome here 🙂
Please advise if you have more questions.
Have a fantastic day!
You are most welcome here 🙂
You are most welcome here 🙂
