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  • You can resolve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.

     

    Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code

     

    .sh-header-mobile-navigation .header-logo img {
        max-width: 130px;
    }

    The theme used on the shared site is different and every theme displays site content uniquely. The Jevelin theme displays content as shown in the below demo site.

     

    https://jevelin.shufflehound.com/

     

    You want Jevelin theme to display like other theme which will need a lot of customization that is out of scope of support.

    in reply to: Refund

    Where would i look to remove these references?

    The Simple-Line-Icons.woff2 file is loaded by the theme file /jevelin/css/plugins.css on line number 43

     

    All other two fontawesome files are loaded by Unyson plugin so you have to contact Unyson plugin support to remove them.

     

    Also please note that when you will remove those files then the Icons depending on them won’t display on your site.

    You can resolve it using below custom CSS code.

     

    body #page-container .sh-header-5 .sh-nav .current_page_item a {
        line-height: 24px!important;
    }
    
    body #page-container .sh-header-5 .sh-nav .current_page_item {
        height: auto !important;
    }

    You are most welcome here 🙂

    I didn’t get your private reply. Where have you sent it?

     

    Do you see your private reply?

     

    Please share it again.

     

    Have you tried visiting the site using a different browser?

    in reply to: theme custimization

    You are most welcome here 🙂

    Have you contacted your web host and ask them to allow access to  github-api-cache.unyson.io and https://api.shufflehound.com from your site?

     

    Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?

    You are always welcome here 🙂

    in reply to: Online

    Hi @Goncalo,

     

    I hope you are well today and thank you for your questions.

     

    I would like to know how I can customize the following buttons?

    http://prntscr.com/lg1eku

    I can’t seem to find a way to customize those, I tried through the Customizer and didn’t find any options for that.

    Could you please tell me exactly what you want to customize in those buttons so that I can help you?

     

    Also there is a issue with the theme that whenever I try to edit my widgets through the Customizer I get a blank page. The only way I found around this is to delete and create a new widget from scratch, which is very time consuming.

    http://prntscr.com/lg1f8n

    I have tested it on my test site and it’s working fine for me using latest version of Gillion theme as displayed in the attached screenshot.

     

    Please make sure that you are using below latest version of theme.

     


    Please login to access this file

     

    Also this can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any or use following plugin to check it.

     

    https://wordpress.org/plugins/health-check/

     

    Best regards,
    Shufflehound team

    Attachments:
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    Yes I could confirm it which seems text color related issue.

     

    To troubleshoot and resolve the issue, could you please temporary enable right click on your site which you have currently disabled?

    It is displaying fine for me as shown in the attached screenshot.

     

    Please test it clearing your browser cache or using a different browser.

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    in reply to: single product image

    You are most welcome here 🙂

    Solution for this topic

    This is happening because you have created your site homepage using Unyson page builder and now trying to edit it using WPbakery page builder which will remove all existing content.

     

    You can just edit that page using Unyson page builder in the admin area as shown in the attached screenshot.

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    I logged into your shared site and cleared the Hummingbird cache that you are using on your site and it started working fine.

     

    Could you please confirm it?

    Hi Vyshnav,

     

    Sorry to hear of the problem you are having.

     

    I visited your shared site to troubleshoot the issue and saw you are using Porto theme on your site and not Jevelin theme.

     

    Please advise.

     

    Best regards,
    Shufflehound team

    You have asked two questions in this topic and we replied to it but you just replied to your second solution so does the first question resolve for you?

     

    You should have told us in your question that you have already enabled Topbar option as we are serving a lot of users and we can’t log into each of their site to check all options which is not feasible.

     

    I logged into your site but you have only provided us editor access so I can’t access your theme settings.

    If possible please provide us temporary admin access.

     

    It seems you are using Header layout 1 on your site which doesn’t display Topbar so you have to change Header layout in the theme header settings as shown in the attached screenshot and select one that displays topbar.

     

    You can check which Header layout displays Topbar and in which format by visiting Header layout pages on the below Demo site as displayed in the second attached screenshot.

     

    https://jevelin.shufflehound.com/

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    Hi George,

     

    I hope you are well today and thank you for your question.

     

    This is a known thing which will be resolved ASAP in the future version of theme but we don’t have exact timeline for it.

     

    In the meanwhile you can just ignore this warning as the theme still works with the latest version of Woocommerce plugin without any issue and if you get any issue then feel free to ask us.

     

    Best regards,
    Shufflehound team

    Hi @WendyM,

     

    I hope you are well today and thank you for your question.

     

    You can change its background color by adding the following CSS code in the Custom CSS code option of your theme on the below path.

     

    Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code

     

    #page-container .fw-flash-messages > ul.fw-flash-type-success {
        background-color: #537090;
    }

     

    You can’t change message position as the unyson contact form content element always display it at the top.

     

    Best regards,
    Shufflehound team

    Solution for this topic

    Hi @kristyh0,

     

    I hope you are well today and thank you for your question.

     

    You can resolve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.

     

    Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code

     

    body.home #page-container .container {
        overflow: visible;
    }

     

    Best regards,
    Shufflehound team

Viewing 20 posts - 14,761 through 14,780 (of 26,111 total)