- This topic has 5 replies, 2 voices, and was last updated 1 year, 8 months ago by
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Hi! I am trying to install and update required plugins. However, I am getting an error. For example. Similar error is for all other required plugins. I deactivated all other plugins too to ensure if any plugins weren’t creating a problem. I am on the latest version of WordPress. I have cleared any caches:
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<h1>Installing Plugin: WPBakery Page Builder</h1>
Downloading installation package from <span class=”code”>https://cdn.shufflehound.com/theme-plugins/wpbakery-page-builder-89UBoHSXC/wpbakery-page-builder-6.10.0.zip</span>…Download failed. Forbidden
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Plugin not activated. A higher version of WPBakery Page Builder is needed for this theme. Please update the plugin.Hi there,
It seems that there might be an issue connecting to our servers.
Would it be possible to log in to your website, to inspect this issue? (you can share it in the private information field)
Best regards,
Shufflehound team
Dear Shufflehound team,
Thank You so much for your reply. Wishing you a belated Merry Christmas and a Very Happy New Year ahead. The problem still persists. Sharing the login details in the private information field below.
Thanking you in advance.
Hi there,
Thank you for the login details.
After a long chat with our hosting company, we determined that your website uses a bad IP address, that has been blacklisted – https://cleantalk.org/blacklists/162.214.80.52 due to spam and brute force attacks. And we are not sure what currently we can do about that. Our hosting company recommends thinking about changing the IP.
In the meantime, we have manually installed the WPBakery page builder and we also updated the Slider Revolution plugin to the latest version.
Best regards,
Shufflehound team
Dear Shufflehound Team,
Thanks for the update and the manual updation of the required plugins.
I will take up the issue of the Blacklisted IP with my Webhost. 🙂You are welcome! 🙂
