Woo Plus/Minus icons not clickable

Home Forums Gillion Theme Woo Plus/Minus icons not clickable

Home Forums Gillion Theme Woo Plus/Minus icons not clickable

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
  • savethecat
    Participant

    We are seeing a random error where the plus/minus product icons arent clickable. Some users are using Chrome but its fairly consistent on Safari on iphone (13 Pro iOS 15.4.1).

    https://savethecat.com/event/save-the-cat-beat-sheet-workshop-july

    https://savethecat.com/products/swag/the-save-the-cat-writers-hat

     

    So as the theme defaults to 0 products on page load, users cant add anything to the cart.

    Thanks.

     

    savethecat
    Participant

    Note, we raised this previously here: https://support.shufflehound.com/forums/topic/woo-add-subtract-buttons-not-working-on-this-page/

     

    and it was fixed in a subsequent theme update.

    Shufflehound
    Moderator

    Hi there,

     

    That is strange, so the issue was fixed previously and now is broken again?

    Have you made any modifications regarding the quantity field?

     

    Best regards,

    Shufflehound team

    savethecat
    Participant

    Correct. We have made no changes to any code or related CSS.

     

     

    savethecat
    Participant

    Any updates please, its been 4 days since the last response to your question and this issue is still costing us sales. Thanks.

    Shufflehound
    Moderator

    Hi there,

     

    We might have found the cause, please try our latest beta version bellow. After updating please clear the cache.


    Please login to access this file

     

    Let us know if the issue is fixed. 🙂

     

    Best regards,

    Shufflehound team

    savethecat
    Participant

    Hi… thanks for the update. No, doesnt seem to have solved it. Not working on iphone and in Chrome Incognito mode all the time and randomly on other browsers…

    • This reply was modified 2 weeks, 3 days ago by savethecat.

    Shufflehound
    Moderator

    Oh, would it be possible to login to your website and try to fix in that way? (you can share login data in the private information field)

    savethecat
    Participant

    In private section, thanks.

    Shufflehound
    Moderator

    Hello,

     

    We have added some improvements, is it better now?

     

    Best regards,

    Shufflehound team

    savethecat
    Participant

    Looks great thanks! Can you tell us exactly what you changed so we know not to override accidentally in future?

    Shufflehound
    Moderator

    Sure, we added some CSS under Jevelin Settings > CSS/JS (at the bottom of the CSS field)

    savethecat
    Participant

    That looks like positioning, I dont see how that fixed the event product buttons which weren’t working.. but thanks. You close this ticket.

    Shufflehound
    Moderator

    That was all what we needed to do to achieve that. 🙂

    Maybe the latest update did something and so the adjustments were simpler.

     

    Sure, we will close this ticket!

Viewing 14 posts - 1 through 14 (of 14 total)