We are seeing a random error where the plus/minus product icons arent clickable. Some users are using Chrome but its fairly consistent on Safari on iphone (13 Pro iOS 15.4.1).
So as the theme defaults to 0 products on page load, users cant add anything to the cart.
Note, we raised this previously here: https://support.shufflehound.com/forums/topic/woo-add-subtract-buttons-not-working-on-this-page/
and it was fixed in a subsequent theme update.
That is strange, so the issue was fixed previously and now is broken again?
Have you made any modifications regarding the quantity field?
Any updates please, its been 4 days since the last response to your question and this issue is still costing us sales. Thanks.
We might have found the cause, please try our latest beta version bellow. After updating please clear the cache.
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Let us know if the issue is fixed. 🙂
Oh, would it be possible to login to your website and try to fix in that way? (you can share login data in the private information field)
We have added some improvements, is it better now?
Looks great thanks! Can you tell us exactly what you changed so we know not to override accidentally in future?
Sure, we added some CSS under Jevelin Settings > CSS/JS (at the bottom of the CSS field)
That looks like positioning, I dont see how that fixed the event product buttons which weren’t working.. but thanks. You close this ticket.
That was all what we needed to do to achieve that. 🙂
Maybe the latest update did something and so the adjustments were simpler.
Sure, we will close this ticket!