WPBakery update link not working (theme v.4.7)

This topic has 5 replies, 3 voices, and was last updated 1 year, 3 months ago by Shufflehound.

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savethecat
Participant
Hi, am unable to update the WPBakery theme, error says:
“Downloading update from woocommerce-com-expired-18734001738633…
Download failed. A valid URL was not provided.”
Thanks

This topic was modified 1 year, 5 months ago by savethecat.
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Shufflehound
Moderator

Hi there,

Which theme version are you currently using? If you are not on the latest version, please update it and try again.

Best regards,
Shufflehound team

davey1975
Participant

i’ve updated the jevelin theme and WP Bakery still says i cannot update without subscription.
please help

Shufflehound
Moderator

Do you still receive the same error message after updating?
In some instances, it’s recommended to disable (or even uninstall) the WPBakery page builder before updating the plugin. Consider disabling it and trying again.

savethecat
Participant

Hi.. as i mentioned in the ticket title, v4.7 🙂

So we deactivated the plugin then tried again and got this:
“Plugin not activated. A higher version of WPBakery Page Builder is needed for this theme. Please update the plugin.”

We’re not going to bother uninstalling for now but just be aware this has never happened before, updates have always been seamless, so something isn’t right this time. Thanks.

Shufflehound
Moderator

Hi there,

Would it be possible for you to test the latest beta version and see if the issue stills remains? We updated WPBakery page builder to the 7.1 version.

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Let us know if that helps! 🙂

Best regards,
Shufflehound team
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