Hello,
I send a picture of my sftp details since I was told by my host provider this is what. you need in order to change the files.
If this is not the case can you be more specific on what the problem is and what files are you trying to change?
The information on the articles you sent wasn;t helpful and I dont know what else to do,
hi can you advice on how to make the plug in and theme files editable. I had to make some updates on the plug in so maybe that was the issue.
how can I do this?
Hi,
I called them and they said they check and that there is no issue. I also checked and I dont see the “I don’t know” text
Hi,
I send it earlier today please let me know if you got it.
Hi,
sorry to bother you just want to make sure you got it.
Hello,
I just shared them with you on the private message. can you let me know if you received them cause last time I had a problem with the private text box and had to send them via email.
thanks
I also tried regenerating the thumbnails on my site using https://wordpress.org/plugins/force-regenerate-thumbnails/. but nothing changed.
thank you very much
Hi,
Thanks for the help! I was able to install the plug in but it is still not working. https://aniveldecancha.com.mx/caso-kaepernick/
is there a way i can give you my access code and you can do it for me
I get this message.
Hi,
I try to download the plug in and it said unable to install. adn i dont know how to do it.
can you please guide me step by step
Hi, I have the envato market plug in and it is not updating the theme
ok thanks! I see the issue is fix can you let me know once this is fixed so I can change it to have the titles at the top. I like it way better.
thanks
I just did. But this is secure right?
please let me know if you recieve it
yes i already try that and didnt work i just send the log in details again.
Hi,
I send my credentials two days ago and no one has get back to me. other ideas what might be happening and how to fix it.
it ended up goting the same and still dont have the new version