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  • Shufflehound
    Moderator

    Hello,

     

    Sorry to hear about the issue!

     

    Yes, the issue was related to missing WooCommerce when using Elementor and has since been fixed. The updated version should now be live, or you can download and install the fixed version manually from the link below:


    Please login to access this file

     

    Let us know if everything works correctly after the update.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    That does sound strange. In some cases, issues like this can be fixed by simply re-saving the permalink settings under Settings > Permalinks in your WordPress dashboard.

     

    If that doesn’t help, feel free to share temporary login details in the private information field, and we’ll take a closer look for you. 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Thanks for the info!

     

    This looks like it may be caused by a performance or caching plugin. Please try temporarily disabling those plugins or adjusting their settings, especially those related to JavaScript optimization or lazy loading.

     

    Let us know if that helps! 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    You are welcome! 🙂

    Shufflehound
    Moderator

    Hello,

    It looks like you’ve done quite a bit of customization, here’s a quick overview:

    1. The dark hamburger menu icon can be hard to see, so we added this CSS you can try under Theme Settings > Custom CSS/JS:

    .sh-header-builder-mobile-element.sh-header-builder-mobile-menu {
    padding:8px;
    border-radius:6px;
    background:#ffffff;
}
 .sh-header-builder-mobile-element.sh-header-builder-mobile-menu > span {
    backdrop-filter:none !important
}

    1. All pages should follow the global header settings, but check if the page’s individual settings are overriding them.

    2. To change the popup menu hover color, try this CSS:

    body .sh-header-mobile-dropdown a:hover{
    color:#ff5a5f !important; }

body .sh-header-mobile-dropdown li:hover > a {     background:#232323 !important;
    color:#fff !important; }

    Adjust colors as needed.

        4. You don’t need Templatera, it’s not required or used by the theme.

     

    Due to the lot of custom CSS (via Yellow Pencil, etc.), some theme controls may seem missing because styles are overridden. If anything still looks off, temporarily disable custom CSS to confirm what’s coming from the theme vs. overrides.

     

    Best regards,

    Shufflehound team

    • This reply was modified 1 month, 1 week ago by Shufflehound.
    • This reply was modified 1 month, 1 week ago by Shufflehound.
    • This reply was modified 1 month, 1 week ago by Shufflehound.
    • This reply was modified 1 month, 1 week ago by Shufflehound.
    • This reply was modified 1 month, 1 week ago by Shufflehound.
    • This reply was modified 1 month, 1 week ago by Shufflehound.
    • This reply was modified 1 month, 1 week ago by Shufflehound.
    • This reply was modified 1 month, 1 week ago by Shufflehound.
    • This reply was modified 1 month, 1 week ago by Shufflehound.
    • This reply was modified 1 month, 1 week ago by Shufflehound.

    Shufflehound
    Moderator

    Hello,

     

    Just to clarify – Redux is only used for theme and page settings, not for editing page content itself. After you install both frameworks, you can switch to Redux by going to Jevelin > Framework Upgrade and following the steps there. This process will migrate most of your theme options and settings, but since it’s a one-way process, we recommend creating a full backup beforehand.

     

    As for page editing:

    • Existing pages built with Unyson will still open with the Unyson builder.
    • New pages will use whichever builder you start with, for example, WPBakery if that’s your choice.
    • Nothing will be changed automatically or overwritten unless you do so manually.

     

    Also, if your site was originally built using a demo, you might consider importing that same demo using the WPBakery version, which can save time and effort when rebuilding.

     

    Hope that clears things up! 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Thanks for reaching out!

     

    You’re absolutely right, switching themes can sometimes cause layout or styling issues, especially when moving from Elementor (used in Astra) to WPBakery (used in Jevelin), as they are completely different page builders.

    Here are a few tips to help prepare:

    1. Back up the entire site before making any changes –  this is very important.
    2. Jevelin and WPBakery won’t automatically convert Elementor layouts. You’ll likely need to rebuild pages using WPBakery once the theme is active.
    3. Install and activate Jevelin, then import a demo if you want a starting point. You can do that under Appearance > Import Demo Data.
    4. Set up your pages again using WPBakery elements – you can copy over text and images manually from the old pages.
    5. Keep Elementor installed temporarily if you want to refer back to how things were structured.

     

    Unfortunately, there’s no automatic conversion from Elementor to WPBakery, but you can rebuild things gradually. If you’d like to test things first, consider setting up a staging site so you don’t affect the live site while working.

     

    Let us know if you have any questions about the setup steps!

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Great questions, we understand this process can be a bit confusing. Here’s a breakdown to help clarify:

    • Yes, Unyson and Redux can technically coexist, but having both active may impact performance slightly.
    • Just to clarify, Unyson includes its own page builder, while Redux is only used for theme settings. It doesn’t include a page builder itself.
    • With Redux, you can use either WPBakery Page Builder or Elementor, but we recommend using WPBakery, as Elementor support in the theme is only partial and may be limited in some areas.
    • If you’re moving away from Unyson:
      • You can use the migration tool found in the theme panel to move settings from Unyson to Redux.
      • However, any content built with Unyson’s page builder will need to be rebuilt manually using WPBakery or Elementor.

     

    We hope this helps you plan your rebuild more smoothly.

     

    Best regards,
    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Thanks for the info!

     

    Have you tried temporarily disabling WPBakery Page Builder before updating it? In some cases, that helps the update go through successfully.

     

    Let us know if that works! 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Great to hear, thanks for the update!

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Thanks for reaching out!

     

    This kind of issue is often caused by the AMP plugin, which loads a simplified version of your pages on mobile and can override theme styles. Could you please check if you have AMP (or a similar plugin) installed and active?

     

    Let us know what you find, and we’ll gladly help you further.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Sorry for the late response!

     

    It looks like your current header layout is set to centered, which unfortunately doesn’t support displaying a sticky logo properly – mainly due to height constraints and positioning above the navigation.

     

    If you’d like the sticky logo to show on scroll, we recommend switching to a left-aligned header layout, which is fully compatible with the sticky logo feature.

     

    Let us know if you’d like help adjusting the layout.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Thanks for the suggestion – it’s a good idea, and we understand how useful that kind of feature could be.

     

    Currently, the theme doesn’t support adding a short description or tagline under product titles in the shop grid, and due to the way the product loop is styled and customized, adding this manually could get quite complex.

     

    We’ll keep this in mind as something to possibly explore, but to be transparent – it’s not something we’re likely to add in the near future.

     

    Thanks again for the feedback! 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Sorry for the late reply, and thank you for your patience.

     

    After some debugging, it looks like the issue is caused by your custom CSS – specifically the rule height: auto !important, which affects how the SVG logo displays. When we disabled that rule, the logo seems to appeared correctly.

     

    To adjust the logo size properly, you can use the Logo Sizes settings under Theme Settings > Header. There you’ll find options for default, sticky, and responsive logo sizes.

     

    Let us know if that helps! 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Sorry for the delayed response, and thank you for your patience!

     

    Based on our testing, this appears to be how the font itself is designed. We checked it directly on Google Fonts, and it behaves the same way there as in your screenshot. You can try it out yourself using this link:

    https://fonts.google.com/specimen/Cormorant+Garamond?preview.text=%20Have%20a%20Question%3F%20noitseuQ%20

     

    If you’d prefer a different look, switching to another font without such stylistic quirks may be the best option.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Sorry for the delayed response, and thank you for your patience!

     

    We were able to replicate the issue a few times during testing, it appears to be related to a bug in Slider Revolution. We’ve included the latest version of Slider Revolution in our newest beta version of the theme, which may resolve the glitch.

     

    Please try updating both the theme and the plugin using the beta version below:


    Please login to access this file

     

    Let us know if this solves the issue or if you still notice anything unusual.

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Sorry for the late response, and thank you for your patience.

     

    We’ve just updated the WooCommerce template files and also included the latest version of WPBakery Page Builder in our newest beta version of the theme. You can download and install it from the link below:


    Please login to access this file

     

    If you run into issues updating WPBakery, try temporarily disabling the plugin before installing the new version, that usually resolves the update issue.

     

    Let us know if everything works as expected or if you need further assistance! 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Sure, we’ll be happy to help!

     

    Could you please share a link to your website, and if possible, temporary login details? You can safely add the login info in the private information field below. This will help us inspect the issue directly.

     

    The theme has been tested extensively on Android devices, so it’s unusual to hear about this kind of problem.

     

    Looking forward to your reply! 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello,

     

    Sorry for the delayed response!

     

    Did you manage to fix the issue? It looks like the site is displaying correctly on mobile now.

     

    In cases like this, the problem is often caused by the AMP plugin, which creates a simplified version of the site by disabling many features – including sliders and the menu. Recently, we’ve seen it cause more issues than benefits, and we’re considering removing it from our recommended plugins list for this reason.

     

    Let us know if the issue comes back or if you need further help! 🙂

     

    Best regards,

    Shufflehound Team

    Shufflehound
    Moderator

    Hello Chiara,

     

    Sorry for the delayed response and thank you for the update!

     

    It looks like the previous update may not have installed correctly – one of the core theme files was missing. We’ve just uploaded a fresh beta version that includes everything needed, and we’ve double-checked that it works as expected.

     

    Regarding WebP support: make sure to clear both your site and browser caches, as the changes are in the JavaScript files, and browsers may still load the older version.

     

    Please try the new version and let us know how it goes! 🙂

     

    Best regards,

    Shufflehound Team

    • This reply was modified 1 month, 3 weeks ago by Shufflehound.
    • This reply was modified 1 month, 3 weeks ago by Shufflehound.
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Viewing 20 posts - 21 through 40 (of 3,675 total)
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