Forum Replies Created
You are welcome! 🙂
Hello,
Thank you again for your patience, and apologies for the delay.
It took us some time to identify the exact cause of the issue. The good news is that we’ve implemented a fix in our latest beta version.
Please download and install the beta version below, and let us know if the issue is resolved on your end:
Important: Since you shared your website login details publicly in the message instead of using the private information field, we strongly recommend that you update your login credentials as soon as possible for security reasons.
Best regards,
Shufflehound Team
Hello,
Thank you for providing the login details. We were able to confirm that this is indeed a bug.
The good news is that it appears to be resolved in our latest beta version. You can download it here:
Please install and activate it, then let us know if the issue is resolved on your end. 🙂
Best regards,
Shufflehound Team
Hello,
Thanks for reaching out and for providing access!
- Product Editor Issue:
We’re not entirely sure why the editor layout changed, but we noticed that the WooCommerce product data panel had moved to the right sidebar. This sometimes happens due to a drag and drop action in the block editor. We’ve moved it back to the main area for the provided account, so you should now see the pricing, SKU, and other product fields as expected. - Removing Elements on Product Pages:
We’ve disabled the sidebar on single product pages, which should remove elements like the product search bar and category list.
Let us know if you need help with anything else!
Best regards,
Shufflehound Team
Hello,
Thanks for providing access!
We’ve added a small custom JavaScript snippet to help with the issue you described. It ensures that only the correct menu item stays active based on the current URL hash (e.g., #about, #contact) and prevents all menu links from showing as active at the same time:
if (document.body.classList.contains('home')) { const currentHash = window.location.hash; document.querySelectorAll('li.menu-item.current-menu-item').forEach(function (item) { const link = item.querySelector('a'); if (!link) return; const href = link.getAttribute('href'); if (currentHash && href.endsWith(currentHash)) return; item.classList.remove('current_page_item'); }); }This script is already applied and should fix the visual conflict with the active menu items on the homepage.
Let us know if you need further adjustments!
Best regards,
Shufflehound Team
Hello,
Thanks for providing access!
To address the layout issue, we’ve adjusted the Slider Revolution layout from Full-Screen to Auto. This allows the slider content to respect the theme’s container width and align properly, especially when the left side navigation is always visible.
You can check the updated sliders now – the content should appear centered within the remaining space.
Let us know if you need any further help with this!
Best regards,
Shufflehound Team
Hello,
Thanks for the detailed explanation!
Yes, please feel free to share the site URL and temporary access details, so we can take a closer look and test the issue more thoroughly. Once we can inspect the setup directly, we’ll do our best to help you get it sorted.
Looking forward to your reply!
Best regards,
Shufflehound Team
Hello,
Sorry for the delay, and thank you for your patience.
We’re currently investigating the issue and working on a fix. In the meantime, if you’re comfortable sharing temporary login details in the private information field, that would help us look directly into the problem and speed up the process.
We’ll keep you updated as soon as we have more information.
Best regards,
Shufflehound team
Hello,
Thanks for bringing this to our attention – we’ve taken a look and can see the issue on your site.
To help us pinpoint the cause, could you let us know if this started happening recently (perhaps after a theme, plugin, or WooCommerce update), or if it’s something that has always behaved this way? Understanding when the issue began will help us narrow down what might have changed and identify the best solution.
Looking forward to your reply!
Best regards,
Shufflehound Team
Hello,
We’re glad to hear everything is now working correctly! 🙂
Best regards,
Shufflehound team
Hello,
Sorry to hear about the new issues.
The fix we applied came from a beta version of the theme and it looks like some unintended side effects have appeared with it.
We’ve just rolled out an updated version that should restore the menu behavior, sticky navigation, and “Text with Frame” animations. Could you please clear your browser and site cache, then check again?
Let us know if anything still looks off!
Best regards,
Shufflehound team
Hello,
Thanks for providing the login details.
It appears the issue was caused by a conflict between the latest versions of WordPress and WPBakery. We’ve applied a fix from our latest beta version, which is now active on your site.
Please check the backend editor on a new page and let us know if everything is working as expected. 🙂
Best regards,
Shufflehound team
Hello,
Thanks for the detailed follow up and for running those tests.
Since the issue occurs even with the parent theme active, and disabling the theme entirely resolves it, it does point to a theme related conflict. We’d like to investigate this further for you.
Could you please share your WordPress admin login details in the private information field? We’ll log in and check what might be causing the backend editor to fail on new pages.
Looking forward to resolving this for you. 🙂
Best regards,
Shufflehound team
Hello,
Thank you for the update.
Since the front end builder works but the backend editor doesn’t load on new pages, this could be a conflict with another plugin or something in the child theme. Could you please try the following steps:
- Temporarily disable all other plugins except WPBakery and test creating a new page.
- Switch to the parent theme again and see if the issue persists – just to confirm that there are no issues
If it works after these steps, we can narrow it down to either a plugin or something in the child theme’s functions.
Let us know what you find and we’ll help from there. 🙂
Best regards,
Shufflehound team
Hello,
Thank you for reaching out.
Have you tried switching to the WPBakery Page Builder using the “WPBakery Page Builder” button in the page editor? Does it revert back to the issue afterward? We’re trying to pinpoint the exact problem.
Additionally, could you confirm which version of WPBakery Page Builder you’re using? Using an outdated version could sometimes cause issues.
Best regards,
Shufflehound teamHello,
Thank you for sharing the login details!
We had a quick look, but unfortunately, it seems we don’t currently have the access needed to fully test the Appearance > Customize issue. To be honest, this type of issue falls a bit outside the typical scope of theme support, as it involves a more custom or environment specific configuration. We haven’t encountered similar behavior with other users of the theme, which suggests the problem might be related to how the URLs or databases are managed in your hosting setup.
That said, we’re still happy to help with any theme related issues within our scope. For more complex setup or server specific problems, it might be best to check with your hosting provider, as they can offer more direct support in those areas.
Best regards,
Shufflehound team
Hello,
Thanks for the details!
Could you please share your login details in the private info field? That way, we can inspect the issues directly – it is difficult to say what is causing them without taking a closer look.
Best regards,
Shufflehound team
Hello,
Sorry for the delayed response.
We’ve been working on a fix for the dropdown menu issue and have prepared a small beta update that may resolve it. Please give it a try and let us know if it helps.
As for the builder and page display issues, we haven’t seen similar issues, so it is hard to tell what could be the cause without checking directly. If you are comfortable sharing login details, we’d be happy to take a closer look.
Best regards,
Shufflehound team
Hi there,
Sorry for the delay! We’ll close this ticket and reply on your new one since it has more details.
Thanks!
Hello,
Thanks for reaching out. 🙂
Could you let us know which demo pages aren’t showing up? By default our importer brings in the homepage and a few key pages to keep things lean.
Getting the full content is possible, but it’s only available in the legacy Unyson mode. Full demo imports aren’t compatible with our new Redux framework setup, so you will need to deactivate Redux and perform the import on a fresh site. Keep in mind that Unyson page builder operates in the back end (no front-end editor), and the import will replace any existing content.
If you need any help with this, just let me know!
Best regards,
Shufflehound team
- Product Editor Issue:
