Forum Replies Created
Hello,
Thank you for sharing the video! That does look unusual. To investigate further, could you please provide login credentials to your website using the private information field? This will allow us to debug the issue directly and help resolve it faster.
Best regards,
Shufflehound teamHello,
Could you please confirm if the theme, WooCommerce plugin, and WordPress are updated to their latest versions? Older versions might cause compatibility issues. Additionally, try disabling other plugins one by one to check if a conflict with another plugin is causing the problem.
Can you also let us know approximately when this issue started and if it was working fine before? It might help pinpoint if the issue began after a specific update or change.
Looking forward to your response! 🙂
Best regards,
Shufflehound TeamHello,
Thank you for your input! We’ll consider adding a category filter for the Recent Posts widget in future theme updates.
For now, the widget functionality is located in the file: inc/widgets/recent-posts/views/widget.php. You would need to make custom adjustments to the code to implement the filter, but please note that we don’t currently offer customization support for this.
If you choose to make changes, we strongly recommend using a child theme to prevent your customizations from being overwritten during theme updates.
Best regards,
Shufflehound TeamHello,
Thank you for your feedback and for sharing your findings!
Unfortunately, reducing JavaScript scripts directly isn’t an option, as it could compromise key functionalities of the theme. However, adding a CDN remains a highly effective solution to improve asset loading times, especially for users in regions where performance can vary, such as Europe, where we are based.
We truly appreciate your input and will keep it in mind as we plan future updates and improvements to the theme. 🙂
Best regards,
Shufflehound TeamHello,
Thank you for bringing this to our attention, and we’re sorry for the inconvenience!
Performance optimizations can sometimes lead to unexpected layout issues like this. We’ve gone ahead and disabled lazy loading for images, as it has been known to cause similar issues, including one previously affecting the footer logo.
Can you please check it now and let us know if everything looks good on your end? It seems to be working fine for us! 😊
Best regards,
Shufflehound TeamHello,
Have you tried disabling the child theme to see if that resolves the issue? Sometimes, customizations in the child theme can cause unexpected behavior. Please give this a try and let us know if it helps, as it will help us better understand the root cause of the problem.
Looking forward to your reply! 🙂
Best regards,
Shufflehound TeamHello,
Currently, there isn’t a specific option to set a different header image for mobile devices. However, you can adjust the Responsive Logo Height option under the Header Settings to optimize the header for mobile view.
If you have any further questions, feel free to let us know!
Best regards,
Shufflehound TeamHello,
Would it be possible to provide login access to your website so we can inspect the issue further? You can securely share the login details in the private information field.
We’re looking forward to your response! 🙂
Best regards,
Shufflehound TeamHello,
We appreciate you getting in touch with us!
This can be a bit tricky. While it’s possible to see images used as featured images or in the media library, determining images used in page builders or theme settings is more challenging, as they aren’t always directly referenced.
We recommend using a plugin like Media Cleaner to help identify unused media files. But be cautious and create a backup before making any deletions to avoid accidentally removing important images.
Best regards,
Shufflehound TeamHello,
Thank you for reaching out!
Please ensure that both the theme and the WPBakery Page Builder plugin are updated to their latest versions, as this can resolve such issues. Additionally, try temporarily disabling any performance optimization plugins, as they can also cause issues.
Let us know if the issue persists, and we’ll be happy to assist further! 🙂
Best regards,
Shufflehound TeamHello,
Thank you for reaching out to us!
Have you updated the theme to the latest version? If not, please try updating it, as this often resolves such issues. Additionally, you can try using the backend theme options in Jevelin Settings located in the top bar of your WordPress dashboard.
Please test this and let us know if it works for you. If the issue persists, feel free to share more details, and we’ll be happy to assist further!
Best regards,
Shufflehound TeamHello,
Thank you for reaching out to us!
We’ve tested your website, and it seems to have good performance at the moment. However, it’s a bit tricky to compare without knowing how it was before. Have there been any recent changes, like adding new plugins, updates, or tweaks to the theme?
Sometimes, external factors like server updates or cache configurations can also impact speed. Let us know so we can assist further!
Best regards,
Shufflehound TeamHello,
Sorry for the delayed response. We’re here to help!
It seems that the login page is not working for us. Could you please check and update the access details so we can assist you further?
Looking forward to your response. 🙂
Best regards,
Shufflehound TeamHello,
Thank you for reaching out. The video link isn’t working – could you please re-upload it?
In the meantime, try updating manually by downloading the latest theme version from your ThemeForest account under “Downloads” and uploading it via your WordPress dashboard. Let us know if you need assistance!
Best regards,
Shufflehound teamYou are welcome! 🙂
Hello,
Thanks for the details from your IT team!
It seems we’ve optimized the most impactful aspects of the theme, but JavaScript load remains a key factor. Adding a CDN like Cloudflare, even on the free plan, could help significantly by reducing latency, especially for mobile users further from your server. We tested from a fiber connection in Europe and observed load times of up to 2.6 seconds for the previously tested image, so implementing a CDN could make a noticeable impact.
If you need further assistance, please let us know – we’re here to support you in enhancing your site’s performance. 🙂
Best regards,
Shufflehound teamHello,
It might be the AMP plugin causing this issue. Could you please try disabling it temporarily and check if the layout displays correctly on mobile?
Thank you, and let us know if this resolves the problem or if you need further assistance! 🙂
Best regards,
Shufflehound teamHello,
Thank you for your patience, and we apologize for the delayed response.
We understand your concerns about the mobile PageSpeed Insights scores, even on pages with minimal content. To address this, we’d like to share a specific test case that helped us identify a potential issue with your server’s performance.
Our Test Case:
- We selected an image from your contact page that is approximately 330KB in size.
- When loading this image directly from your server, it took around 0.8 to 1.2 seconds to load.
- We then uploaded the same image to one of our servers and tested the loading time, which was significantly faster at 0.02 to 0.06 seconds
This substantial difference indicates that your server’s response times are slower than expected, which can negatively impact your site’s overall speed and performance scores. Slow server speeds can cause delays in loading even small resources like images and scripts, leading to lower PageSpeed Insights scores, especially on mobile devices. To improve this, you might consider upgrading your hosting plan or implementing a Content Delivery Network (CDN) like Cloudflare, which can speed up content delivery and enhance your site’s performance.
Regarding the WPBakery gallery element, although it’s part of the main page builder, some of its features can affect performance. We recommend trying a more optimized gallery plugin, such as FooGallery or Modula Gallery, which are designed to reduce layout shifts and improve loading times.
Regarding the changes we made, we mostly adjusted the settings in the Autoptimize plugin to further optimize CSS and JS files, defer JavaScript parsing, and some other ones to enhance initial load times.
Please let us know if you need assistance with any of these recommendations, and we’ll be happy to help. 🙂
Best regards,
Shufflehound team
Hello,
Thank you for letting us know about the missing footer logo.
We’re sorry for any inconvenience this has caused. We found that the image lazy loading setting in the Autoptimize plugin was affecting the footer logo. We’ve adjusted the settings to exclude the footer image from lazy loading, and it should now appear correctly. Could you please check your site to confirm everything is working as expected?
Best regards,
Shufflehound team
