Forum Replies Created
Hi Stefan,
I hope you are well today and thank you for your question.
Does it work fine with the Twenty Twenty One theme?
If yes then could you please share the screenshot of it?
Also, have you contacted the WooCommerce Produkt-Add-on support to know why this is happening?
Best regards,
Shufflehound teamAwesome great to see you got that achieved.
Have a fantastic day!
Solution for this topic
I logged into your website and could edit products without any issue as shown in the attached screenshot.
Could you please try editing it using a different browser?
Also, please share the screenshot of the error that you are getting when you try to edit it.
I can see you are using an older version of the theme on your website so please update it to the below latest version.
Hi @marketing,
I hope you are well today and thank you for your question.
I visited your shared website and saw 500 Internal server errors on your website causing the issue as shown in the attached screenshot.
It seems the errors of your web server that you can resolve as described below.
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
https://themeisle.com/blog/wordpress-internal-server-error-fix/
Best regards,
Shufflehound teamYou are most welcome here 🙂
Solution for this topic
Hi @m-plus.agency,
I hope you are well today and thank you for your question.
Please try clearing your browser cache.
Also, This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Redux framework, Elementor, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Your shared page is not accessible as it is asking for login credentials.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Best regards,
Shufflehound teamThank you for sharing the log but these are only notices and not errors.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
That PHP notice is not specific to the theme but it is a WordPress notice and has nothing to do with the theme.
Currently, there is no manual demo content.
Have you contacted your web host to resolve it?
Also, please ask your web host to whitelist the domain shufflehound.com
Hi @Lmartinez,
I hope you are well today and thank you for your question.
I have tested it on my test site and it’s working fine for me using the latest version of the Jevelin theme as displayed in the attached screenshot.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Redux framework, WooCommerce, Elementor, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Also, can you please try temporary enabling WP_DEBUG mode? To do this, just go to wp-config.php include this:
define('WP_DEBUG',true);You might already have a line for WP_DEBUG, so just make sure it’s set to true.
Let me know what errors if any you are getting when you face this issue.
Best regards,
Shufflehound teamYou are most welcome here 🙂
Solution for this topic
Hi @m-plus.agency,
I hope you are well today and thank you for your question.
If you are using the custom header then you can change the logo as described below.
https://support.shufflehound.com/forums/topic/cannot-change-the-logo/#post-60981
If you still can’t change it then could you please share your site URL where it’s displaying so that I can help you?
Best regards,
Shufflehound teamNot an issue at all.
Hi @Wil,
I hope you are well today and thank you for your question.
Yes, you can do it using the Yellow pencil editor.
Best regards,
Shufflehound teamHi @jc_nona,
I hope you are well today and thank you for your question.
Could you please share the page URL from your site where it is displaying so that I can troubleshoot it?
Please make sure that you are using the below latest version of the theme.
Best regards,
Shufflehound teamI could confirm that the logo set in the header builder is cropped to the size 660×420, therefore, I notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
You are most welcome here 🙂
Could you please clear and temporarily deactivate the Automptize Cache that you are using on your website and enable right click so that I can troubleshoot it?
I logged into your website and saw this is happening because the WordPress admin-ajax.php file is not accessible on your website and also you are using the older PHP version as shown in the attached screenshots.
Please contact your web host to update the PHP version and make the WordPress admin-ajax.php file accessible so that you can import the demo content.
There is no link for the refund.
You have to contact the ThemeForest support or contact them using the contact us page.
