Forum Replies Created
Hi @lorena,
I hope you are well today and thank you for your question.
I could see it on your shared page.
Could you please share the screenshot of the page edit screen where you have added the content in the page so that I can troubleshoot it?
Best regards,
Shufflehound teamHi @willy081,
I hope you are well today and thank you for your question.
Please make sure that you are using the below latest version of the theme.
Are you using the built-in header or the custom header created using the WpBakery page builder?
If you are not sure then could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamFirst of all please mind your language.
We don’t entertain this type of language here and you have to respect others here.
We are trying our best to support you but If the theme or support doesn’t satisfy your expectations then we don’t force you to continue using it as it’s your choice but If you continue disrespecting our efforts then, unfortunately, we have to take some action on it.
Many theme users are using the theme on multiple websites therefore I want to know which one they are referring to.
I saw your past replies and found the website https://mulgasadventures.com.au/ and I assume you are referring to it.
I can see the watermarks are displaying fine on your Blog page https://mulgasadventures.com.au/blog/ but it’s getting cut on the single post page https://mulgasadventures.com.au/petermann-ranges/ because the featured image size is set to 1200px X 675px in the theme and your images are larger than it.
You can resolve the issue by increasing the featured image size by using the attached custom plugin.
What do you mean by it won’t accept the style?
Do you get any errors?
Could you please share the screenshot of it?
Hi @MuglasAdventues,
I hope you are well today and thank you for your question.
Please do not make your mind based on the replies posted on other topics as those are topic-specific replies and may not apply in your case.
I want my featured images to feature correctly. my img ratio is standard, my watermarks are cut
Could you please share the page URL from your site where it is displaying so that I can help you?
This support forum topic is only accessible privately to the members and you can also post a private reply by adding details in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”.
Best regards,
Shufflehound teamAwesome great to see you got that resolved.
Please advise if you have more questions.
Have a fantastic day!
Awesome great to see you got that solved.
Please advise if you have more questions.
Have a fantastic day!
Hi @webuj,
I hope you are well today and thank you for your question.
You can update the WPBakery page builder plugin from the below path.
Admin Area -> Appearance -> Install Plugins
Best regards,
Shufflehound teamI logged into your website and saw you are using an older version of PHP on your website as shown in the attached screenshot so please contact your web host to update it to the latest version.
Also, I can see the Mega menu options on your website as displayed in the second attached screenshot.
Please advise.
Hi @waqar,
I hope you are well today and thank you for your question.
I can see the posts on your shared category page as shown in the attached screenshot.
Is the issue resolved now?
Best regards,
Shufflehound teamHi @B�e½,
I hope you are well today and thank you for your question.
Could you please tell me how you have confirmed this cookie creation?
Also, is it being created in the admin area or in the front end of the website?
Are you using the below latest version of the theme?
Best regards,
Shufflehound teamHi @waqar,
I hope you are well today and thank you for your question.
Do you mean the extension of the Unyson plugin?
Are you using the below latest version of the theme?
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamThank you for sharing it in the forum that will help others.
I logged into your website and saw you are using the older version of the theme so please update to the below latest version and make sure you are using latest versions of the plugins.
Hi @tiago88,
I hope you are well today and thanks for posting here.
I visited your shared website and it displays fine for me as shown in the attached screenshot.
Is the issue resolved?
Which browser are you using?
Best regards,
Shufflehound teamThank you for the confirmation.
We are further testing it to troubleshoot.
I can see Header 1 on your website as shown in the attached screenshot.
Have you managed to change it?
It is working fine for me as shown in the attached screenshot.
Please make sure that you are using the latest version of the Redux plugin.
If you are still facing the issue then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Glad, the CSS code is working fine.
You are most welcome here 🙂
Solution for this topic
This is happening because the sub menu does not hae class “elementor-nav-menu–dropdown” when using the Jevelin theme.
Could you please contact the elementor plugin support to know why this is happening so that we can resolve it?
In the meanwhile, you can use the below CSS code.
.elementor-nav-menu .sub-menu { background-color: #FFFFFF; border-radius: 5px 5px 5px 5px; box-shadow: 0px 0px 9px 0px rgb(0 0 0 / 50%); }
